ACE Cash Express Kinsman Rd, Cleveland

There is a woman that goes by the Alias “Trisha White” That is associated with this business in some type of way and is very close to the employees. She claims she used to work here if I’m not mistaken she currently works here. Long story short she helps my family and friends files taxes pua money scams etc. Beware of doing business with this woman whoever she is she came in this location store number #1026 with a picture of my Id & stole my hard earned money that I worked all year for during the pandemic and I was pregnant I suffered after I was laid off the first time but I was also laid off two more times. I called down there to the location and a woman on the phone which I have records of as well acted as if no one by the name of Monica ( Trisha White) works there and that they were unable to provide footage of the cameras on the dates and times my $8600 was stolen off of a prepaid card she changed my account numbers to. I filed police reports reported fraud and now Ive finally got an ongoing investigation going on this Woman as well as this business. I just want the workers to know that that was not okay and I will get my justice.

Going into this location was an interesting experience the customer service is good very attentive and a feeling of getting one on one attention I was first greeted by Nikki on Saturday it was closing time and she still let me in to get my check cashed on a weekend I really appreciate the service and will definitely return

Great service two remarkable women Nikki and Tasha made my day full of fun

Diamond was extremely helpful in assisting me with my first loan. She made the process quick and easy and made sure I understood everything along the way. If I ever need another loan I know exactly who I want helping me with it!

Diamond was very attentive and helped me tremendously with my first time cash advance. I felt very comfortable at the end, and she was super professional. Will definitely recommend for anyone in need.

Nakol and Tasha just made my day these ladies have excellent customer service they know how to make you feel important and just awesome ladies thankyou so much

This store has definitely changed over the couple years I have been coming here its very clean and the manager and other ladies are very knowledgeable of the products and give excellent customer service....I'm a valued customer and just the the ladies here

Latasha had a very friendly and outstanding personality and made my experience worth willing to come again.

I absolutely love Nikki she is very helpful and kind to us and knows exactly what I need every time I visit

Talk about professionalism. I started paying my bills amongst other things with Ace and I can tell you Nikki has given me the best service I've ever received! She is super kind and helpful! She even put me on to the flare card! Her customer service is as immaculate as her appearance. She's like a breath of fresh air. When I leave Ace, I leave satisfied and happy. Thank you Nakol!!

MS.NIKKI IS A WONDERFUL REP. SHE IS VERY NICE N PATIENT N HELPED ME WITH EXTREME KINDNESS...SHE'S A SWEET ❤ N IF I DIDN'T UNDERSTAND SOMETHING SHE EXPLAINED JUS A WONDERFUL CUSTOMER REP. ALL AROUND N WE NEED MORE KIND PPL N THE WORLD LIKE HER MS.NIKKI IS SO 5 🌟 🧡

Every time I go to ACE Cash Express, I make it my business to see my favorite representative, NaKol Word, she’s an A1 worker, very professional, and always have a pleasant disposition. It’s people like her that makes a person want to continue to come back and take care of financial needs with your location. Thanks again NaKol; Peace & Blessings to you!

There was this lady by the name of Latasha. I’ve been to a lot of ace cash places and ran into some people who seem like they didn’t even want to be there for the day. But Latasha was best representative I had. Very professional and very helpful and she will listen to you sympathize with you and take the necessary steps to get the job done. She’s just an awesome personality and person.

I was serviced by Latasha Ponzie. She went above and beyond for me and a few other customers in line while they waited on me. She’s such a caring, professional, hard working individual. She carried herself so well mannered and respectfully. I would recommend a higher position for her. Great work. I love coming to Ace Cash Express.

I Was Well Taken Care Of At Ace Checking On Kinsman Avenue. I Came In Unprofessionally Late And Was Still Offered Services. I Want To Thank Nicky For Helping Me Out. She Is All Around Wonderful And Lovable Person!

This location is a busy location but its is staffed with friendly and supportive ladies.. Nikki was helpful and offered amazing products Tasha was amazing kept me laughing ..i thank these two ladies for theor remarkable service

Nikki is wonderful I love her energy and her attitude! I would truly recommend anyone to come her and see her. She gets you in and out also… Every time I come she always nice to me and welcoming! that’s what we need in this world is wonderful people like her!

I came in to Ace for a money transfer and was met with the warmest welcome from Diamond. She answered all of my questions and was very professional. I usually hate running errands but she made the experience comforting and less intimidating. I Will return and would recommend this ACE location!

I went in to ask questions about getting a loan and a young lady helped me out. Ms. Nakol broke down everything to me so I could have a better understanding when it comes loans. She was so polite and soft spoken and real down to earth. Thanks, for making me feel comfortable and talking to me. Your the best.

Nakol was an outstanding rep, she was kind polite and patient. I will definitely recommend anyone to see her when going to ace cash.

Latasha is always greeting me with a smile every time I come to this location she is such delight I love her and the manager nakol

Nikki has great customer service she is very helpful assisted me with my check cashing needs and bill payment thanks

Nikki made my check cashing experience smooth my ID had xpired but she was pleasant and very nice

Nikki and tasha are two ladies that can turn a bad situation into a great one i went in to pay a bill and received a debit card and was set up for direct deposit thankyou

I was in there this morning, and as always I be impressed with the cashier. Her personality is always super friendly, beautiful personality, and helpful. Did I mention how pretty, and her appearance be ON POINT. She makes ACE the PLACE!!!! She is also complimentary 👍

Latasha is very helpful I love her personality every time

Nikki she’s the best. Always very nice and respectful I love going there because of her. She’s always so helpful.