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Pawn shop

Alan's Jewelry & Pawn Patton Ave, Asheville

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4.6
Closed
Thursday9AM–7PM

+1 828-254-8681

http://www.alanspawn.com/

1186 Patton Ave, Asheville, NC 28806, United States

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    Alan's Jewelry & Pawn Reviews

    C

    Caisy Dellinger
    5

    Alan’s pawn has great customer service. Very kind employees and a beautiful selection of jewelry. My ring had gotten damaged and was almost 2 & 1/2 sizes too big. Alan’s promised to have it fixed within to full weeks, it only took them a week to have a ready!! It’s perfect and you can’t tell it was ever worked on!! I’ll be getting more from them soon!!

    B

    Boone Mabe
    5

    I had no idea what I was doing.. Totally lost. I went to a few other places in the Asheville area and left empty handed and somewhat overlooked. I didn’t expect much from Alan’s thinking it was a pawn shop but it had good reviews so I decided to check it out. Don’t let the name fool you, this place is a beautiful, legitimate jewelry store with knowledgeable staff. Emily was so great and personable and patient with me. She walked me through step by step giving me so much information. I am forever grateful I stopped in there and for her sweet personality being who helped me. I don’t know if anyone will ever see this but I promise you this place doesn’t disappoint. I just got engaged 3 days ago and had I stopped at the name I may still be lost and putting off asking the love of my life to marry me.

    Response from the owner

    Congratulations on your engagement and for choosing Alan's. We will definitely let Emily know how wonderful she was. Thank you again, and if we can help you out in the future, we are here for you.

    K

    Karla Rose
    5

    I love the experience and environment here. Great staff and stuff. I always check Alan Jewelry and Pawn for what I want before going to other places. I have brought a few items here, a JBC speaker that works like new and jewelry that I love for the best prices. Thank you guys for all your hard work.

    S

    Sherri Ross
    5

    It was a great! Experience. They treated me great and gave me a great deal on movies. Something that is precious to me and didn't want to sell them. They knew that this meant alot to me. More than just money but, what they meant to me. Thank you Jacob for taking the time to help me out. I really appreciate it. Alan's in Cherokee,N. C.

    S

    Shawn Kudrik
    5

    Alan’s always takes care of my jewelry needs. Sherrie is always so helpful and pleasant. They have replaced batteries, repaired and sized. I have purchased prices from them and they are always upfront and honest. They also clean without charge. Even if they didn’t sell or repair it. I highly recommend!

    E

    E BamaBratt
    5

    Absolutely love this place. The lil ladies at the Jewelry Counter are beyond helpful, patient and kind. Have been here twice and each time has been a pleasant experience. The jewelry is great prices and absolutely beautiful. Will definitely be my store for jewelry from now on

    T

    Tanja Blough
    5

    Emily was super helpful and patient with us when my sister came in to look at rings. Emily showed my sister a variety of rings, always patiently allowing time to admire. There was never any pressure from her to make a purchase or to go with a particular ring, but she was supportive and explained payment options. We were grateful for Emily’s kind assistance!

    I

    Irvin Salazar
    5

    Emily was an amazing person who helped me with one of the most important purchases of my life. We had great conversations that made the whole experience even better. Emily’s charisma has made many happy customers. I’ve witnessed it first hand.

    S

    Sean Vox
    4

    Overall, pretty decent shop. They offer good prices, staff is generally friendly. My one concern would be that on two occasions now I’ve found fake games. I would watch buying any type of valuable/retro games. They clearly don’t know how to authenticate them when they buy them, and stick fake games on the shelf. The clerk seemed pretty offended when I told him the game was fake. It’s pokemon crystal. Don’t buy it if they stick it back on the shelf. Actually, I wouldn’t buy any valuable game here. You’re taking a risk if you don’t know what to look for.

    D

    Donnie Hrejsa
    5

    I've bought several pieces of jewelry from Alan's, along with laptops and computers. I've always had great service and the knowledge of the staff have been 100% . I still wear the ring I bought for my mother before she passed. It looks as beautiful today as the day I got it.

    G

    Golden Boys
    5

    Im extremely pleased with this place I cashed a check and was assisted immediately by a very kind worker. They helped me and had me on my way very satisfied in record time. Thank you Angela Phillips for your help you are absolutely amazing. I say 10/10 place to go for a quick check cash and who knows you might find something cool while you are there

    D

    Debra Booze
    5

    Linda was a gem. She took time to show me all the jewelry I wanted to see and try on. She was not pushy. Since Linda was so nice and helpful I bought 2 rings. The pawn shop is neat and clean. I will be back.

    e

    5

    Jacob greeted me as I walked into the store and made me feel genuinely welcomed! As a first time customer and not from the area this was a super plus. The selection was just as satisfying, there is something for everyone's taste. The quality of merchandise was equally to the quality of customer service, and professionalism.

    F

    Fernie G
    2

    They have a lot of good stuff and good people but they are TRULY a rip off!!!!! 99.9999999% of ALL merchandise in ANY pawn shop is used, old, &/or even damaged in some way but Alan's prices are WAY TOO close to brand new stuff. Actually even MORE expensive than new stuff at many other places. How the HELL do they get away with this??? I want to say more but no time for this Don't waste your money there when equal items at Target, Walmart, and Best Buy are WAY cheaper and actually NEW!!!!

    Response from the owner

    Fernie, unfortunately you are totally incorrect!! Alan's buys new merchandise daily from vendors and we have it on our floors for sale. Most pawnshops these days have many outlets that they purchase new merchandise through, so you should educate yourself a little more before leaving a nasty review. We at Alan's also take the time to put out our merchandise clean and in great condition. We have used, yes! We have old...maybe some collectibles, yes, but we try to keep our merchandise up to date with current models. Damaged?? Scratches, tools that are used, yes, we do, but again, we take the time to make sure that our items are in good condition before hitting our floor. If anyone is reading this review, you should actually come into our stores and see for yourself that Fernie G has no idea what our pawnshop has on its floor. Also, we offer that if you see a price that seems off to bring it to the attention of our staff. We will work with anyone on pricing, because if an item is on our shelves for an extended time we discount, and if we have made a mistake in pricing then we will definitely fix it. Alan's prides itself on being more than your "typical" pawnshop as Fernie states...we are top notch, and want to invite everyone to form their own opinion. We guarantee to beat anyones price on like kind merchandise.

    L

    Lizabeth Campbell
    5

    I have purchased beadwork, pearls and 3 guitars through Alan's Jewelry and Pawn. The guitar I got today I am very pleased with, it is in excellent condition. Linda was very helpful, pleasant and respectful. I have dealt with many pawn shops over the years, Alan's Jewelry and Pawn is top notch!

    S

    Stella B
    5

    I LOVE this place!!!! Everyone is very helpful,. Darius made my first experience at this store Excellent!!!!! First impressions are everything and I have been back probably 10:20 times since, all because of employees willing to go above and beyond! Thanks Alan's pawn and another shout-out to Darius!!!! Woop Woop. Nice selection of just about anything, in good quality and the cost does not kill you!!! Great prices that they will work with you !!!

    B

    Benny Brown
    5

    I’ve been going to Alan’s Pawn since 2011. I especially like the Tunnel Rd location over the one on Patton. If it wasn’t for Sean’s great customer service at the Tunnel Rd store, I wouldn’t even bother with Alan’s Pawn. I’ve known Sean for about 8 years now. Sean, John, Trevor, and Manager Nick treat me like family and I remember things like that to always maintain my business with them. The people at the Patton store are terrible at customer service and don’t even bother to get to know their customers. They have no personality and are more like company robots! If you want great service people, then go to the Tunnel Rd store over the Patton store. By the way, the five stars is for ONLY the Tunnel Rd location and NOT for Alan’s Pawn as a whole or the other locations!!! Sincerely, # S.E.B. ( Asheville, NC )

    A

    Amy Weiss
    5

    Sherri was very helpful today. She helped me choose a watch band and a necklace to go with a pendant I also purchased. I had never been in this establishment before and I am sure to return because of the great service I received.

    D

    David Lee
    1

    So the last visit when I pawned my guitar the sales attendant was nice and professional easy going as usual however when I went and paid off the $234.00 to retrieve my guitar the case insert compartment still had my digital tuner, and my capo however my glass slide and my shoulder strap along with my ‘special’ picks some being ones that Warren Haynes and Govt Mule actually used at a Christmas Jam here in downtown Asheville a few years ago, well those were all missing. I was a stagehand for the union and worked Moogfests and gigs at the civic center, Thomas Wolfe, McCormick field (Nelly/Fla Ga Line anyone?) The sales associate seemed to be understanding and invited me to search a glass case down along the side wall (past the firearms, Tunnel Rd location) and although I didn’t find my glass slide, I was 100% certain I’d located my strap. To my dismay and disgust he then informed me that he would need me to purchase it back from the store. Sure felt like a dirty bait and switch tactic. The only associate I have ever witnessed be rude and unprofessional, the tall big fella that’s only been there less than a year, the moody guy who obviously doesn’t appreciate his career choice. Very unhappy and now will sell gold etc at the pawn shop in Arden or Brevard as they are always super nice.

    Response from the owner

    Mr. Lee, we have attempted to call you multiple times to speak with you regarding this issue. To those reading this review, it is not accurate. This guitar had been out on the floor for quite some time before Mr. Lee came back in to place his guitar back into loan. The items were separated out when the loan was defaulted on, and some items may had been sold prior to the return of Mr. Lee. Our management had been working to help keep the guitar as long as possible, and had been in contact for months prior. Our Manager, Nick, was who you were speaking with and he was not in the store the day you came in and were waited on. The person you spoke with could not make that call on whether to just GIVE you back part of your items, so Nick pulled the guitar strap and has been attempting to call you to let you know that it will be placed back with your guitar. Before leaving a one-star review, you can always speak with one of the owners of the company. We are always here to listen to any issues that a customer may have. I find it also unfortunate that you will take your gold items to another store and take less, because of an incident at our store that could have 100% been remedied by speaking to the Manager you had been working with previously. Nick is still awaiting to hear back from you at 828-299-4440.

    h

    heel Joe72
    5

    With today's rising prices on everything, sometimes I need a little financial help, until the next payday! Alan's is more then willing to help with a product I need to pawn. Clean store, helpful staff, in and out either to pawn, or to get my merchandise. Greatful for them!

    D

    Dan Yudin
    5

    Very easy and straightforward transaction. John was very professional and would definitely do business with them again.

    D

    Donnie Hrejsa
    5

    I've bought several pieces of jewelry from Alan's, along with laptops and computers. I've always had great service and the knowledge of the staff have been 100% . I still wear the ring I bought for my mother before she passed. It looks as beautiful today as the day I got it.

    E

    Erin Rogers
    5

    Emily was very helpful and easy to work with. She let me try on so many different pieces in different styles and let me make up my own mind without prodding me for a purchase. I left happy with a decision my husband can easily reference for our anniversary. Thanks, Emily!

    B

    Boone Mabe
    5

    I had no idea what I was doing.. Totally lost. I went to a few other places in the Asheville area and left empty handed and somewhat overlooked. I didn’t expect much from Alan’s thinking it was a pawn shop but it had good reviews so I decided to check it out. Don’t let the name fool you, this place is a beautiful, legitimate jewelry store with knowledgeable staff. Emily was so great and personable and patient with me. She walked me through step by step giving me so much information. I am forever grateful I stopped in there and for her sweet personality being who helped me. I don’t know if anyone will ever see this but I promise you this place doesn’t disappoint. I just got engaged 3 days ago and had I stopped at the name I may still be lost and putting off asking the love of my life to marry me.

    Response from the owner

    Congratulations on your engagement and for choosing Alan's. We will definitely let Emily know how wonderful she was. Thank you again, and if we can help you out in the future, we are here for you.

    t

    terry miltier
    5

    Marie was great and always has a smile and helps you immediately

    H

    Hop Dig
    5

    I had the jewelery girl runnin back and forth bcuz I was looking for something unique. She was kind, patient and easy on the eyes. I appreciated her efforts and I will b back before too long to check out new inventory.

    J

    Joe Cupp
    5

    Allen's jewelry was amazing and the staff was so helpful! Emily took care of all my needs. Resizing and a new purchase that was exactly what I was looking for!

    G

    Gloria Maxwell
    5

    They are the nicest group of people and ask to assist in whatever you're looking for or need. I will recommend Alan's Jewelry & Pawn for all your needs also have a great selection of Arm's.

    J

    Joseph Subbiondo
    5

    The guy was extremely nice and extremely helpful... and I got the best deal!! Highly recommend to shop there... thankyou for making my purchase stress free.

    M

    Michelle Williams
    5

    Thank you Sherrie for the AWESOME experience. 55 years old, never been married and not a jewelry person. You made it GREAT!!

    C

    Connie Gault
    5

    John was great he took the time to research and work with me on the best deal. I appreciate his professional attitude and overall friendliness.

    S

    Susan Bame
    5

    They are very professional and very kind are willing to help you with anything. Kudos to Nick Trevor John Sean and Maria. Keep up the good work y'all

    S

    SEG_ EZY
    5

    The lady that helped me today was very professional and she got me in and out very quickly I've had her several times I sale alot of gold there because Alan's does pay the best around on gold no one can beat his prices

    E

    Emily Flowers
    5

    John was so helpful and so nice. He was patient with us while we searched for some Wii games. Thank you John!!!

    T

    Tressa Pedulla
    5

    When shopping for jewelry it never occurred to me to look in a pawn shop. I had never been in a pawn shop. This all to say, I was genuinely surprised and impressed. Alan's has a professional and friendly staff, informative but not high pressure. Most importantly the selection far exceeded my expectations -- really unique estate pieces and engagement rings. You can spend more, or you can just check out Alan's Jewelry first! They check all the boxes for me, the prices were lower than other jewelers I've shopped but the selection and quality comparable.

    J

    Julian Moore
    5

    I am posting this Bout Alan's on tunnel road. I visit this store often . One of the reasons is the employees are always friendly and willing to help the customers in all areas.

    A

    Aqua Fox
    5

    The crew are always very nice and ready to help with any question. I have had a great experience with them.

    E

    Eric Roland
    5

    Very friendly and knowledgeable staff!!! Felt very comfortable and all questions were answered promptly. Will definitely be back soon.

    T

    Terri Lynn Queen
    5

    I’ve always been able to find the perfect piece of jewelry not only for myself but for anyone else on my shopping list. Staff is always nice and knowledgeable and very helpful. I have done business with Alans Jewelry and Pawn for over 25 years. I would highly recommend shopping there.

    Response from the owner

    Thank you for the kind words. We Appreciate your continued business

    A

    Angie Hughes
    5

    Jacob Hyde has been my sales associate every time I’ve been in the store. He is very professional and friendly. Made my experience simple and stress free. I would recommend anyone use Alan”s and hope they are lucky enough to get Jacob. Awesome job!!

    M

    Michelle Stills
    5

    Knowledgeable, not pushy or over eager. Took the time to determine what I was looking for, listened and found the perfect choice! Super easy transaction and all at a great price.

    K

    Ken Coffey
    5

    Emily was very Friendly, Helpful, and Knowledgeable! She and Management helped me get exactly what I was looking for! For 13 years now, I have bought all my Family's jewelry at Alan's Jewelry & Pawn where you can expect friendly, knowledgeable service with a high quality product at a very reasonable price!!!

    Response from the owner

    Thank you so much Ken, it was great working with you! So excited to see your design take shape. Thank you for your continued business.

    B

    B Syria
    5

    I honestly love the service the quality of service and products that Alan’s has to offer. They are very fair and just with each and every customer. The shopping experience here is absolutely a pleasure . I thank you all at Alan’s jewelry and pawn in Asheville NC. You guys sure know how to make a transplant feel at home.

    Response from the owner

    It was a pleasure to assist you today! We look forward to seeing you again very soon.

    J

    Jade Bennett
    5

    I went in looking for a laptop/Chromebook device. The staff was super friendly and helped me right away. Donnie Hrejsa was knowledgeable about her inventory and was able to help me find the right Chromebook for my purchase.

    S

    Stephanie D
    5

    I am very pleased with the service I received from Emily at the West Asheville location! She is extremely professional and knowledgeable pertaining to jewelry. She was very patient because I had a custom order request. She followed through perfectly and I am thrilled with the results by the jewelry designer behind the scenes!!! Definitely check out this location before paying a lot more at a retail jewelry counter.

    C

    Connie Searles
    5

    I recently stopped in to check out the jewelry selection and was very excited to see the variety in styles and price. The service was fantastic and personable also. Thank you Jacob for being so patient and fun. Absolutely love the pieces I got. I’ll be back again.

    t

    tris b
    1

    Charging 150 dollars for a trail camera that cost 80$ brand new... horrible customer service.. stay far away from these scam artists

    Response from the owner

    Thank you so much for bringing this to our attention. We looked into the item and this was purchased new from a wholesaler back in 2021 and at that time was priced appropriately. We are updating the pricing to more current pricing. We do have signs up that ask if you feel you find an item that is mid priced to please bring to the state toon of one of our staff members. We would be glad to adjust prices. We do make mistakes or as in this instance the oricing was not updated from the original purchase price… again our mistake for not keeping this up-to-date. We have discussed with our staff and they will be taking care of updating old inventory. We are sorry for any bad experience you had with staff, we strive to make sure people have a great visit at Alan’s. We would invite you back in to give us another try. We have many, many happy customers and know that we can make you one too

    Z

    Zachary Richardson-Bull
    5

    Malik was professional and timely. He helped me get some quick cash in my time of need in exchange for some of my yard equipment. Much appreciated! Keep on keepin' on 🤙

    S

    Shacara Thomas
    5

    Jacob was amazing and knowledgeable about the diamond earrings I bought. Very happy with my purchase ☺️

    C

    C San-Nei
    5

    Jacob Hyde is very helpful at this location with getting you a good deal and great prices on your merchandise. I was really pleased with his level of professionalism and courteousness, and I appreciate all of the support these folks offer when I came in to the shop. Keep up the great work!

    A

    Andrea Standingdeer
    5

    Very nice, helpful always I would recommend them for shopping and loans. Thank you to all of the staff there and my favorite, Angela! Keep up the good work guys!

    V

    Vince Difranco
    5

    They have helped me when I needed to get cash they work with me when I was not working or having issues if I don't know what I would do but I appreciate for Allen and his people taking care and help us out when we need it Is whole staff at Patton Avenue Especially his niece and brother and all the workers that I knew that's been there And his jewelry team.thank you

    P

    Phill R
    5

    Great customer service…I purchased a ring and I love it. Everyone was so nice..If you are visiting the casino..visit this pawn shop..lots of treasures. Hidden gem.

    L

    Lauren Andrea
    5

    Sherrie was awesome!!!!! I recently was inherited a lot of old jewelry that needed repair. She was very knowledgeable and got answers for me on anything she wasn’t sure of or second opinions to confirm what items were worth fixing or not. Some items that had sentimental value she even came up with great ideas of other ways to use still them. It was a wonderful experience to do business with a person who is so compassionate. Alan’s Jewelry offers so much more than just buy/sell ❤️

    B

    Barry Beddingfield
    5

    Past couple of years I have became a dedicated customer. Donnie is absolutely awesome.. Sherry is jewelry is also. I’ve gotten the opportunity a few times to meet and have conversation with the owner, Alan. Very friendly, and very smart man. I would suggest to anyone looking to buy anything out sale anything to give these guys a shot. They’re a great bunch of people. OH!!! And they have one heck of gub selection, not The greatest layaway program I have ever heard of

    R

    Rowan Hensley
    5

    Emily in jewelry was wonderful... attentive, patient, and helpful beyond what I would normally expect in customer service. Both my husband and I left very satisfied with our jewelry, and our experience thanks to this young lady. Although I have been here dozens of times in the past, this is the first time I would consider leaving a review, and also the first 5 star experience here as well.

    A

    A Zee
    5

    Friendly service & good pawn $$ loans. Payoffs for pickup of merchandise is reasonable & affordable. Convenient extended hours 7-days a week! They jewelry selection is awesome, too! I highly recommend Alan’s Jewelry & Pawn; especially compared to others.

    Response from the owner

    Thank you for the great review, I’m hoping you meant that to be a 5 star! We appreciate the kind words

    E

    Erin
    5

    Everyone was very helpful. Had beautiful pieces-something for everyone. Kary made sure that my ring was sized correctly-which I thought I needed to size my ring larger than I actually needed. Their protection plan on special jewelry is great. Definitely will keep coming back and getting pieces here.

    J

    Janet Hazel
    5

    The customer service is above excellent. I can’t remember her name but she has a beautiful accent, sweet smile and so willing to help. Because of her I purchased my husband a gift for our anniversary. I hesitated due to No Refund only Exchange. But she was such a delight to talk and shop with, I purchased a beautiful gift. Thank you sweet lady!

    E

    Erin Rogers
    5

    Emily was very helpful and easy to work with. She let me try on so many different pieces in different styles and let me make up my own mind without prodding me for a purchase. I left happy with a decision my husband can easily reference for our anniversary. Thanks, Emily!

    j

    jes haftel
    5

    Sherrie took her time to go over details I would not have noticed, & I felt liked she really cared about my choices. The store selections were lovely-better than I had hoped. I am so pleased with the outcome!

    J

    Jennifer
    5

    My fiancee bought my engagement ring from here a couple weeks ago. A beautiful full karat diamond ring. Though they offered to size it for free, it's usually a 2 week wait. She pushed it thru the same DAY so that I could have my ring for a trip to Florida. It's a beautiful ring and this being my 3rd, it's also the most Perfect!! Thank you for being amazing and assisting my fiancee in putting a smile on my face ❤️😘

    B

    Bridget Siedler
    5

    Alan’s staff in the jewelry department are welcoming and knowledgeable. Each time I visit, my experience is terrific. The merchandise is reasonably priced and the lay away plan makes elegant and beautiful items attainable.

    C

    Cayce Kolstad
    5

    I returned a guitar that I bought because it had some issues. Billy was great! I ended up getting a much better guitar for even less than I had originally paid for the first one. Thank you Alan’s

    A

    Aaron Dulin
    5

    These guys are the BEST.. I've been doing business here since 2018 and I've always had a great experience.Ive sold items, bought jewelry, ext.They make sure I leave with a smile..which I always do.. and Nick, plus the rest of the staff is AMAZING!! HIGHLY recommend..

    Response from the owner

    Aaron thank you so much for the business! We appreciate you and look forward to seeing you again soon

    M

    Miranda Clarke
    1

    Terrible experience selling my jewelry at the Patton store. The original person at the counter took my jewelry behind the counter to where I could not see it (not really an issue but when you have many items it can be concerning) he comes back to the counter without my jewelry an offers me way less than what I had been offered at other pawn shops in the area so I mention this and they bring Kory or Cory? Over to speak with me and he was very rude claiming Alans pays the most in town and would not listen to me when I was explaining the other offers. First time customer… last time customer.

    Response from the owner

    We are extremely sorry for the issue. It will be discussed with all involved. We would love another opportunity to win your business. This is one of the owners and we do care. We do typically pay the highest which is why we buy so much. If you haven’t already sold it i, Tonia, would like to get a second look at it and give you another offer. 828-254-8681

    k

    kimberly ponder
    5

    Donnie was so helpful from the time I stepped up to the counter til the time I left the counter. She answered every question I had and if she didn’t know she would find out for you. She is a AWESOME EMPLOYEE. THANK YOU FOR YOUR TIME TODAY KIMBERLY PONDER. GOD BLESS

    C

    Carol Pieper
    5

    Karina helped us so wonderfully. We were looking for a cross for our granddaughters Confirmation...she spent so much careful.time with us, sharing so much knowledge with us. I wanted the perfect cross for our grand daughter and she helped us find it. Thank you so much for your kind expertise.

    Response from the owner

    Thank you Carol for allowing Karina to assist you in such an important purchase.

    J

    Jessica McGinnis
    5

    I absolutely love shopping at Alan’s. The have the best jewelry of anywhere around. Make sure you see Sherrie she will take the best care of your needs and is VERY knowledge with jewelry!!! Thanks for a Great experience always!!!

    A

    Anna North
    5

    Ted was very good n attentive to my needs, offered ideas n was very personable. His quality of salesmanship was superb. Would send people to Alan's Jewlery & Pawn for all their jewelry needs. Excellent place

    S

    Shae Tate
    5

    As soon as we walked in this morning Melissa greatest us and showed us what we asked to see and was super helpful. When we came back that afternoon Angela helped us with our purchases and was super helpful as well! Great place with great people!

    Z

    Zada Lail
    5

    Our sales person was awesome he helped us find the perfect rings for me and my daughter. I would highly recommend him. He was great!

    Response from the owner

    Thank you so much for the outstanding review. We look forward to doing business again in the future!

    5

    5 Little Monkeys Quilt & Sew
    5

    I was looking for something simple to replace my wedding ring that had gotten too big. I found MANY options within my budget, and within 40 minutes, Emily had helped me find something love that fits perfectly!

    G

    Golden Boys
    5

    Im extremely pleased with this place I cashed a check and was assisted immediately by a very kind worker. They helped me and had me on my way very satisfied in record time. Thank you Angela Phillips for your help you are absolutely amazing. I say 10/10 place to go for a quick check cash and who knows you might find something cool while you are there

    N

    Nick Sans
    5

    Donnie was awesome. Extremely helpful and answered every question without hesitation. She also gave me multiple options without asking. Glad to do business with such a Veteran friendly place.

    K

    Karla Rose
    5

    I love the experience and environment here. Great staff and stuff. I always check Alan Jewelry and Pawn for what I want before going to other places. I have brought a few items here, a JBC speaker that works like new and jewelry that I love for the best prices. Thank you guys for all your hard work.

    L

    Lauren Phillips
    5

    Maria was a pleasure to do business with. She was quick and very helpful!

    E

    Eva Brown
    5

    I’ve always had a great experience here; very friendly and helpful staff. Very appreciative of them.

    C

    Charity Harris
    5

    Sarah was amazing! Very professional and sympathetic to my needs. She answered all my questions and kept a smile the entire time. Thank you for being so great.

    S

    Steven Moss
    1

    I waited in line holding a laptop and printer I didn’t need anymore and was looked at several times by several employees before finally being called over. As I’m walking up to the counter the guy looks at me and says “I’ll look at the uh comp. Prin. We’re not taking laptops or printers right now.” So which is it? You are or you aren’t. The thing for me is I feel like I was stereotyped for looking young. I’m 34 years old, but they looked at me and said “I’m not dealing with him.” If your going to do business here, make sure you send grandpa in or you’re going to be judged by employees just for the way you look. I will never do business here, and I’m going to leave this review in as many places as I can. Thanks for nothing Allen’s.

    Response from the owner

    I’m So Sorry that you felt you had that experience. We deal with those of all sex and races, and ages over 18 etc fir loans and buys everyday. We do not stereotype by any means. We hire the same. More information to one of our store managers can help with issues prior to leaving negative comments. We will always try to remedy any situation for a customer.

    D

    DC
    3

    Personally not much of a fan anymore. When Alan was actually in the shop it was far better back in the day. He would chat and not make you feel like a lowlife. The people in charge of this store generally are cold and a bad attitude.

    Response from the owner

    Dc, Alan still works all locations. We DO care about our customers and always want our customers to feel great about their experience. We will definitely discuss this with our Managers and appreciate you bringing this to our attention, and Alan said to please let him know when you are in the store next so that he can speak with you. We want you to become a fan again.

    g

    gege sinclair
    5

    Billy helped me sort through guitar options, patiently answered my questions, and offered to help carry my items to my car. Clean, orderly store (Patton Ave). Will definitely shop there again.

    N

    Natasha N McElreath
    5

    Nick at the tunnel road store is freaking AWESOME! He was nice and really helped out. Total experience is wayyyyy better then patton ave thanks to Nick!

    S

    Sharon Lipe
    5

    I would personally recommend Alan's Jewlery and Pawn.I have done buisness with them for over 15 years now .I've bought jewlery and had jewelry fixed by them ,and never once been disappointed.I have always got money on my personal items at the pawn department and they have always been more than willing to meet my needs.I have always been greeted and helped by kind professional staff.I would have to say they are #1 in my book in Western N.C.I have never went anywhere else.I do buisness at the Patton Avenue Store but they also have a store in Cherokee right bear the casino.Go by and check them out ,you want be disappointed.Personally,Sharon Lipe

    B

    Brandi Jackson
    5

    Employees at Alan's on Patton Avenue are always very kind and understanding when me and my children come into their store. We really enjoy going into the store and knowing that we will be treated with kindness and respect. Also Scarlett is always respectful and she makes my kids feel special so we really appreciate her.

    V

    V P
    5

    Lady was very nice at the jewelry counter. Didn’t catch her name but she had on bracelets. She was very experienced.

    D

    Delissa Washington
    5

    The salesman was extremely helpful. He understood what I wanted. What I saw as a problem, he quickly solved the issue.

    D

    Dan Yudin
    5

    Very easy and straightforward transaction. John was very professional and would definitely do business with them again.

    D

    Daina Ashworth
    5

    I highly recommend going to see Tonia!! We had great customer service, she was very patient and helped us pick out an amazing ring for my Anniversary present! We couldn't be more satisfied with our purchase and the price was very reasonable. We will definitely be returning for all of our jewelry needs! Thank you Tonia!

    M

    Micah Waldrop
    5

    Jonathan and the female that was on staff behind the counter (I didn’t catch her name) were the easiest to deal with and made it a great transaction!

    S

    Stephen Roberts
    5

    I've always had a good experience at Alan's they have been nice and helpful and have competitive prices also.

    M

    Marquita Moore
    5

    We love shopping here. Donnie is the best associate. She is helpful and so informative. My husband and I are knowledgeable about guns but her expertise is unmatched. She paired both of us with the perfect guns. Go to Alan's and ask for her!!

    D

    Dawn Humphrey
    5

    All staff at Alan's are always well trained, honest, professional, knowledgeable, efficient, charming, helpful, welcoming, caring and kind. Financing fees are fair, try to help me as best they can; feel like they care about me

    a

    anthony walker
    2

    I've been to every pawn shop In asheville and by far the worst and down right dirtiest deals happen at Alan's I had a brand new sub speaker I had just bought from Allen's in the box needed money like a month later so I took it back in to get a loan. The gentlemen said I can loan u 20 bucks I was like I bought it from yall for 119 hes like they only go online for 80. That's when I couldn't believe they selling stuff 30 percent higher than the new listing I said something about them over charging me in the first place all the man had to say is u should have done your home work. I've never felt more disgusted.. the few times I went before that they always want alot for stuff and never give u anything for pawning stuff... leceister pawn and gun is the place to go 3 mins down the road they nice work with u and got cheaper things in general.... leceister always give me a good pawn value on anything I ever bring them.

    Response from the owner

    The item you purchased was a new item and when brought back was not. We must go by used value at that point. We always do our best to right by our customers. We also guarantee low prices. If you find a lower price on like kind we will beat that price. Sorry you had a bad experience, this us not what we want and would like the chance to do that.

    M

    Mack Taylor
    5

    Great staff that took the time out to show and talk about every item we looked at even after knowing we was just their to wast time on our lunch break, thanks

    C

    Chano Sanchez
    5

    Linda helped us and she was such a sweet heart. She helped us get out quickly and we were very satisfied with her customer skills!

    D

    Don Brooks
    5

    The staff was friendly, knowledgeable, and caring of your needs. My wife got exactly the new earrings she was looking for! 🙂 Thank you to all the staff and to Melissa for your exceptional help and kindness!

    K

    Kelly Cates
    5

    Sherrie helped us buy our engagement ring and was AMAZING. We had gone all over town to different jewelers and hands down she was one of the most knowledgeable, professional and warm salespeople we had encountered. She really knew the store, the product and the industry at a deep level. I came back multiple times and ended up with my perfect set because of her advice and recommendations. I’m really happy that Sherrie is part of our “wedding story” because without her we wouldn’t have the amazing custom ring experience that we are having. Thanks Sherrie!

    M

    Melissa morgan Molly33
    5

    I had amazing experience!! The lady that helped us made my dreams come true with a forever us ring .So go to Allan's Jewelry and see ,Sherri long GIA She is amazing !

    E

    Ewel1021
    5

    We received some of the best customer service I have experienced. The lady assisting us was incredibly kind to my 88 year old mother-in-law helping her with two repairs and a purchase. Not everyone takes time for the elderly, but this person seemed to genuinely enjoy helping her. If I lived closer all my jewelry purchases would be made here.

    K

    Ken H
    5

    Kary was very knowledgeable and understanding while helping us select rings. I don’t normally like ‘shopping’ but she made it an enjoyable experience for us.

    K

    KIM EVANS
    5

    We really loved our visit to this store!! The customer service is amazing with incredibly helpful and friendly staff!! We will definitely be returning in the very near future!!

    M

    Melody Harris
    5

    Jacob and Linda at Alan’s pawn in Cherokee are just two of the greatest employees that helped me out today 2-6-22 I actually love everyone that works there they are the greatest and nicest people I’ve ever met keep up the good work

    C

    Cherry Blossom
    5

    Alan's Jewelry and Pawn is an suburb and excellent place to buy jewelry! I've bought jewelry there since 2016, a diamond & platinum ring. I love it madly to this day. I've gotten a huge blue sapphire as a gift from my husband, a green one from my dad- the list goes on. If you buy diamonds or sapphires ( not sure about their insurance rules, because all I've gotten have been sapphires or diamonds) but all of the jewelry I've bought from them have insurance. Most importantly, the staff do whatever they can to make sure that you are well taken care of- the manager, Rocky, the lovely lady who sold me my first ring, Kerry, Sherry , Wesley ,whose been in the business for 49 years, and Tonia, the kindest Lady. If you want great jewelry without the jewelry store mark up- go to Alan's! I promise you won't be disappointed. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Ten stars . Thank you, Alan's Jewelry & Pawn - and everyone who works there❣️

    M

    Marie Mack
    5

    Karina was so kind very knowledgeable of the jewelry. I Appreciate all of her help. She is an asset To Allen's jewelry and pawn.

    Y

    Yvette Stepnoski
    5

    Linda was extremely helpful, patient and full of knowledge! She exhibited great customer service and was a delight to work with. I will be back!

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    FAQs

    • 1. How to Get Access With Alan's Jewelry & Pawn?

      You can dial this phone number +1 828-254-8681. Or you can visit their website and submit your loan request online.
    • 3. How Can I Apply for Loans at Alan's Jewelry & Pawn?

      You can visit their website and submit your loan request online. If you are looking for payday cash loans, you can visit iPaydayLoans website for more details.
    • 5. What Should I Do if I Can Not Repay My Loan?

      You can communicate with your lender if you feel it hard to repay the loan on time. Different lenders have different solutions to late payment. Please always check the terms before signing the loan agreement.
    • 2. What Is the Address Of Alan's Jewelry & Pawn? How Can I Find It?

      Alan's Jewelry & Pawn is located at 1186 Patton Ave, Asheville, NC 28806, United States. You may simply check the map and locate the easiest way to access it.
    • 4. Is Alan's Jewelry & Pawn an Agency or a Lender?

      Alan's Jewelry & Pawn is a Pawn shop. To make things easier, iPaydayLoans enables you to get access with a large pool of honest lenders over the internet. You can click here to secure a personal loan online with no credit check.
    • 6. Does Alan's Jewelry & Pawn Offer Loans for People With Bad Credit?

      Yes, but if you want to higher your chances of getting a bad credit loan, you can turn to our broker service! Just turn to our online service to get a personal installment loan even with your low credit scores.