Central Portfolio Control Yellow Cir Dr, Minnetonka

I was very happy with the customer service George gave me. He walked me through the process on clearing my debt and was helpful with all of my questions and concerns. This was a serious issue I was dealing with made easy and stress free.

It’s basically my own fault I had medical bills go to collections. My compliant is truly against St Clare Hospital in Lakewood, WA (don’t go there, just don’t). Nonetheless, I finally decided to put this to rest and spoke with Georgi and he told me everything he would do to get this nightmare behind me. Even though this was a collection call, he was pleasant and professional, however, i hope I never have to talk to him again, lol! Thanks Georgi

Great customer service provided by Dustin Knight. He walked me through the process on clearing my debt and was helpful. He answered all my questions and concerns and made it easy and stress free.

After receiving a letter from this company, I called and was extremely rude. Upon further investigation, I realized to my humiliation that I was in the wrong. Georgi Kortava was overwhelmingly patient, as well as gracious. He kept his composure and was very kind to me. He was the best debt collector there is! Thank you for being so wonderful, Georgi!

I am so pleased with the help and care for customer service given me by Dustin Knight when calling *back* to Central Portfolio Control. Initially, I connected to a woman agent (name not heard, possibly not given) when I called a minute or two before getting to Dustin. Agent unknown spoke over my talking so I did not hear her tell/ask me to hold. The ensuing conversation became so unprofessional and upsetting that the agent refused to continue on the call and told me to CALL BACK, which i did. I do believe she was unhappy with her job. I then got Dustin on my immediate call back. It was like "night and day" on these two calls. Dustin was patient, understanding and professional. Dustin was able to explain to me the collection issue at hand and we were able to work out a plan to resolve a bill with a payment plan that 1. fit into my limited financial budget and 2. finally resolve the bill for collection that was 3 yrs old. I had thought this bill had been resolved some time ago and now know why I am unable to open a new credit card. Thank you Dustin for all your kind, understanding, professional and knowledgeable help. Good luck to you in your new home endeavor. Stay safe and Covid free. Regards, Lupita Escobedo

An old medical bill went into collections, George receiving my file. He was courteous and helpful. I was able to remedy the issue without the huge strain financial debt can cause.

We had various outstanding balances and Brandon (supervisor) was AWESOME and helped us get all the payments taken care of. He was GREAT to work with, explained in detail the items of question, all with a pleasant attitude.

I'll be 100% honest I normally avoid all phone calls from any sort of bill payments and collection agencies. But working with Deshonte Venchillia was so easy and stress-free. She did everything should could to help me and my husband get out of a very expensive situation and was very kind and understanding. It's strange to explain dealing with a collection agency as almost enjoyable 😉 but I am very pleased with my experience.

Ryan Hill has made this experience smooth and easy, he was willing to be flexible with a payment plan, but also gave me a good percent off for paying upfront. Great customer service.

Lauren Voltz was extremely professional, personable, and prompt during my experience with Central Portfolio Control. I am very happy to be one less debt and experienced such a kind staff member to help me settle it!

I am grateful for Ryan Hill for helping me through the process of setting up a payment plan to clear my debt. He was very helpful and answered all my questions thoroughly

I recently noticed a debt placed against me and decided to figure out what was going on. I was given the number to CPC, who was responsible for collections. I preface this with the fact that I work in customer service, and I know collections is just doing their job. This review is about my experience with CPC and nothing else. I was greeted by Dustin Nye, who repeatedly called me frank, and after many tries, finally let me know where the collection came from. Dustin must have had a bad day, because he repeatedly talked over me. Made accusatory comments, and had a vile and disrespectful attitude. Dustin commented on how "there's too many of you" in regards to my last name. I've heard this joke before, and yes my name is popular, but I've never heard it with such a distainful tone. He went on to talk about the apparently 5+ year old collection and berate me for not "being an adult" and started making comparisons to his own person credit score, asking me leading questions like "why are you trying so hard to get your credit score up at the moment" and "I'll let them know you're not willing to do anything." I could go on and on. In the end I decided to take the high road and end the conversation as it was going nowhere and wasting my valuable time. This was the worst customer service experience I have had in a long time. It was so disgustingly horrible, in fact, that I came to the conclusion that it must have been a fluke, and I'm very glad I gave CPC another chance. I was greeted by Melissa Heatherington, who proceeded to give me almost all of the information I needed within about 5 seconds. That's it. Melissa was kind, knowledgeable, and the only reason I'm not giving this review a 1/5. She is a gem and you would do well to ensure your customers get more of people like her, and less of people like Dustin.

George gave me the best customer service experience I could have ever dreamed of! He was fast, efficient and so kind! :)

Had a positive experience with Ryan Hill every time he calls, gets straight to the point & always offers options to help with my payments.

Dustin Knight was great to work with and made the process easy and painless. Very polite and great customer service.

Just completed a call and spoke to a representative name Brandon. He was very professional and very pleasant to speak with. He was able to handle my payment request. It was also nice that it was an American and he spoke English. I was able to hear him and understand him. Great asset to your organization!!

Ryan the Tele customer Agent was a very good agent, he was excellent in handling the case.

I have been working with Georgi he has been great to work with helping me fix my credit.

I worked with Troy to resolve a past due amount and needed to make two payments. He went beyond my expectations by also providing documentation of my two scheduled payments. Troy was excellent to work with, particularly given the circumstances. Patrick

I called from insurance for a member and spoke with Georgei Kortava. He was AMAZING!! The BEST customer service I have ever obtained from another company and a debt collector at that!! He went out of line and way to assist me in every way possible and was so very professional and nice, after many calls. To his higher ups, he sets a great look for your company!!! Thank you so much Mr. Kortava for all your help & patience. Did an awesome job! Wish other representatives were as nice as you! Thank you again. Very appreciated!! Debra Chambers ANICO

George helped make a really upsetting and frustrating situation better with his knowledge and how friendly he was. We didn’t get the outcome we wanted from a dispute standpoint but George made the process a little easier for us to deal with.

The representative Noah S was very kind and was quick to work with me on making payment arrangements. It was nice to talk to a real person who was kind and understanding!

I was completely surprised how extremely helpful the call I made today was in getting a derogatory credit issue taken care of.. George with CPC gets a huge pat on the back and a high five from me! Thanks George 😎👍

George was beyond helpful getting a debt I'd paid removed. He moved mountains here - dealing with something I had no experience in. George was so patient and cheerful that I was actually enjoying learning what seemed to be overwhelming. I cannot recommend enough!!! Thank you.

In 2019 I paid off a account on my credit report, December of 2021 the same account hit my credit report again coming from this company while trying to be approved For a home loan. I was given the run around for 2 month and talked to like dirt by two different reps, the female would not take my proof of payment and the male was literally yelling at me on the phone. On 2/17/2022 I spoke with Troy and he was able to get everything resolved within 10 minutes. 02/18/22 verified that this account wrongfully hit my credit and was being expedited to be removed. I can’t thank Troy enough and I hope that anyone who has to deal with this agency ends up with him. If I could give him 10 stars I would. As for the other two I spoke with coming from someone who also works in collections, y’all can get a solid 0. Thank you again Troy!

Brandon Bettschen is absolutely amazing! Such wonderful customer service and just helps you out anyway he can. This company has been absolutely helpful in getting me on track with paying off a debt.

The representative who assisted me - Loren Voltz - was very easy going and helpful; and pleasant. She made my request easy to fullfill. And most importantly: she spoke clearly and with no accent. **Central Portfolio was the first collection agency to be willing to work with me at such a low 'dollar-value'....due in part to the pandemic. Other companies seemed to have no sympathy for the economic hardship of us citizens -- and only thought of their financial gains. A+

The compliance officer was very, very rude. I tried explaining to him I do not owe this bill. He ask me, "well, who was it that went to the Medical Central of Central Ga? I told him I did. He stated , Well, you're responsible for the bill. This guy was very rude, and obnoxious. I wish, I knew who owned this company.

Dustin knight was helpful and patient with me while I was trying to figure out my situation. He got me a great price than I originally had to pay! Customer service was amazing

Deshonte and Dustin went above and beyond to help us from beginning til end. They were super understanding and patient with us! This is one of the most professional collections agency that I’ve worked with.

Brandon was really helpful at figuring out where the bill came from and helping me to get it taken care of and even emailed me stuff in writing like I requested. 10/10 would recommend being in debt with them 😂😂😂 Jokes aside, the interaction was as pleasant as it could be.

No one likes to make the dreaded call to pay off a debt. Georgei went above and beyond to ensure I had the proper paperwork, in order to show the Leasing company that it is fully paid off. SAME-DAY! Not that I would like to call him again to pay off a debt, but I’d highly recommend going through him, if you have to.

Dustin Knight Was very easy to work with and kind. Definitely not what you’d expect from a collection company. He even sent immediate agreement documents for my file.

My representative, Ryan Hill, is always professional yet polite. Always giving me options to take care of my account with CPC. He is pleasant to talk to in every communication.

Very professional. They worked with me to get my debt resolved in a timely and convenient manner. Elizabeth was very quick in returning my calls.

I called to find out the balance of my account and spoke to George. He was very professional and helpful. He made dealing with a collection agency a pleasant experience :)

Called into to settle a debt talked with Brandon and he helped me to get on a payment plan and to get my debt settled quickly.

Spoke with Brandon after discovering I had a small balance owed on a long-forgotten account. We got it taken care of quickly on one phone call. Brandon handled the matter efficiently and made it as pleasant as I guess a collections call can be :).

Worked with Noah and he was super helpful When he was setting up the payment for a later date the system had accidentally posted it for the day of the phone call which would have brought my account negative. He was super apologetic about it and very helpful making sure my bank reversed the payment so I would avoid a fee. He than later made sure to call back and check that everything cleared ok. He was super kind and friendly and even though the experience could have been stressful he made it a quick and easy process for me to get it resolved

Dustin knight was very helpful and informational . Answered all my questions and genuinely seemed to care!

Troy was a major help today!! Got me a great deal on my debt so I was able to take care of it 100% in the same day! Very friendly and helpful!

Very professional staff there, mostly dealt with Elizabeth and she was very thorough and patient with me in get getting our situation resolved.

spoke to a representative name George. He was very professional and very pleasant to speak with. He was able to handle my accounts that no one else could find thank you !

Noah Shanyo was truly amazing to talk to. He was professional, courteous, and respectful. He listened to my concerns and helped me address the issues. Great job Noah!

Dustin Knight was very kind and very professional and personal. He is also very knowledgeable of how to handle situations! Very much recommend speaking with him!