Dave Warren Chrysler Dodge Jeep Ram Washington St, Jamestown

The sales team as a whole were wonderful to work with. They all definitely work as a team to make sure you are satisfied. Just got my 2022 2500 ram diesel and couldn't be happier with my experience. Plan to keep seeing them for future services.

I’m not much for writing reviews, but the team at Dave Warren deserve a great review. My car buying experience with them was just absolutely seamless. I live 2+ hours from their dealership and needed do everything over the phone by either calls, emails or texting. They were great with response time. They were able to answer any and all questions that I had. They had everything ready for me so that when I drove up with my trade in, we could get right down to business. The whole process that day was super quick and easy. The car was just as they had presented online. I felt confident buying with them. They explained the process of how things would go in the coming days, contacted my notary for me, sent all documents ahead so when I got to my notary there was no scrambling for paperwork or numbers. It truly was the easiest car buying experience I’ve ever had. I’d recommend their dealership in the future to any friends or family members!!

I had a great experience from the time I first arrived on the lot, to the time I was leaving with my vehicle a week later. I dealt with several employees in sales during that time including Andrew, Kevin, and Alexa. All were attentive, respectful, and timely. After visiting several other dealerships that seemed disinterested in selling vehicles or putting any effort forward, my visit at Dave Warren was a breath of fresh air. Not to mention my daughter loved the kind dog on site. I highly recommend this dealership!

This dealership is awesome, the employees do everything in their power to work with you, to keep you moving forward. All of the employees that I had contact with were very friendly and talk in a manor that we can understand. Thank you to everyone especially Marc, for doing what you do and keeping a positive experience.

I was in the market for a truck. Dave Warren got wind of it. Send me a couple emails with the info I requested. They went above and beyond to accommodate me. Answered every question I had quickly and professionally. They made my daughter feel right at home during the process. The buying process went smooth and easy. I would totally recommend them. Tim, Jill, Kevin, and alexa were all amazing to work with. I'll definitely be purchasing another vehicle from them. And telling everyone I know to go check them out. Thanks guys.

Kevin and Andrew were great to work with! They listened to my needs and helped me get into a new vehicle. The atmosphere was positive and friendly, which made the experience actually fun. Dexter the doggo was an added bonus!

I purchased my Chrysler 200 from them 4 years ago. The staff is always friendly and their mechanics are very thorough and do a great job. I would recommend Dave Warren for purchasing a vehicle, having your vehicle worked on and having it detailed.

My 2017 Ram 1500 needed a trailer brake controller installed. I bought the parts and scheduled an appointment with the Service department to have it installed. They did a great job - looks like it came from the factory installed in the truck. Very happy with their service.

Our salesman Tim Grissom was friendly, helpful and a good representative for your company. The whole experience was smooth. I will recommend your dealership to friends and family. Thank you Tim!!!

Andrew Laury was very efficient, helpful, went out of his way to accommodate what we wanted. Communicated every step as we purchased our Jeep. Thank you Andrew!!! Great Job!!!

Service was performed as I expected and the quote they gave me was accurate, no surprises. Mark, the service writer was pleasant and helpful, very professional. However the person who called me to do this survey was laughing at something, not sure if I was part of a private joke - very unprofessional.

Great experience. Great customer service. 5 stars all around. Tim was awesome. New car is great and clean. I highly recommend this dealership.

I was extremely please with my experience and David Warrens. Everyone I came in contact with was extremely pleasant, helpful, and Genuine. This was my quickest new car purchase. At no time did I feel pressured or rushed, everything went extremely seem less.I have already told friends and family about what a great experience this was! Update: I just went for my first oil change and it continued to be a painless experience. The service department was equally as nice as the sales department.

This was my third experience with Dave Warren. Everything was smooth and very fast. Samantha did a great job. I will definitely be back.

The Gentleman my friend and I spoke with was so informative and friendly as well as helpful that we gave him a small token of our appreciation which was not part of any deal or the business itself... Just a very old coin we had in our possession we just wanted him to have..

Very helpful, even being short handed they got my truck in and diagnosed, rescheduled and repaired. Very personable!

The people here are great and work is done well. It's hard to give 5 stars when an oil change takes almost 2 hours with an appointment. Shuttle service is offered, maybe next time I'll take advantage of that.

Purchased a new vehicle out of state, got it registered but hadn’t put the sticker or plates on yet. I called Dave Warren’s service department and they brought me in that day, applied the registration sticker and installed the plates without me asking. Going the extra mile is what stands out to me and I found that at Dave Warren Chrysler Dodge Jeep. Much appreciated! I will be taking my new vehicle there for all of my servicing needs.

Andrew Was a great salesman. He was available and answered all my questions throughout the process. Made buying my new truck a great experience!

Everyone in the service department was friendly, helpful, and knowledgeable. I will be returning soon to take advantage of their 4 tire deal that they brought to my attention. I decided to walk the lot when I waited for my service to be done and a sales lady came out to see if I needed help finding anything. She was polite and professional as well.

Seamless Experience all around . Great understanding of today's supply constrained car/truck market. Went out of their way to provide a seamless valuable experience from trade-in to new car delivery *****

Samantha was amazing. She had answers to my questions before I even asked them. It was nothing but an amazing experience from when I walked in the door to when I left. Can't recommend this place and her help enough!

Went there to looking to get a new vehicle. Andrew Laury was was my salesman and was great. Would definitely recommend Dave Warren

Samantha was a great help! She walked me through the entire process and even helped me get my payments where I needed them to be. The staff was more then welcoming and accommodating all the way up to me driving it off the lot. I had a crack in my window upon purchasing and they made sure before I left the lot it was fixed. I would definitely recommend to a friend.

Top of the line service with these guys.Diagnosed and corrected my vehicle issues and even made me aware of some other issues. Kept me informed and up to date on the progress of my car numerous times while it was in their cate. Even cist me a lot less than my original quote. I won't take my car anywhere else to get serviced. I HIGHLY recommend the Dave Warren service center to anyone who wants a thorough honest professional job done on their vehicle

On a Sunday afternoon, my Chrysler van would not open, nor start with either fab. I had it towed to Dave Warren Dodge Chrysler dealership that day. They diagnosed my 11 month old alternator had failed and replaced it under warranty. My van was ready prior to leaving on vacation Tuesday afternoon!

Tim did a fine job. He was easy to talk to and I love my new Jeep.

Went to purchase a car there this weekend and it was such a easy process very friendly environment!

Dave Warren was excellent to work with in purchasing a new truck. Andrew my sales associate was very respectful and friendly when we were making the deal. The other gentleman who helped with the purchase even gave me a decal sticker of his awesome dog Dexter who hung out with us during the sale. Will definitely be looking to Dave Warren when purchasing vehicles and also will be referring friends and family as well. A++

Thank you so much Andrew And the rest of the Dave Warren crew by getting me into my new Jeep Cherokee. They have a great customer service if you’re looking for a new vehicle stop by and ask for Andrew or any other team member there at Dave Warren , they will treat you like family!

This is a unique delearship that left me with a feeling of trust and appreciation. I have purchased a vehicle there and done service there for both my vehicles, Dodge and Mazda. My family of four has a hardworking “housemom” and two elementary school aged daughters. We live day to day and paycheck to paycheck like most people in this community. Places of business that operate openly and fairly have my support. God Bless America!

Very happy with my experience. No high pressure sales or tricks. Everyone was friendly and helpful. They helped me pick out a truck and gave me a great offer that was slightly better than another dealership. I filled out my credit app at home and didn’t have to spend hours on end waiting around the dealership. I will definitely be back when we are ready for our next new vehicle purchase

Wouldn't go anywhere else! Couldn't be any happier with my RAM 1500 purchased at Dave Warren CDJR!! It is the exact color I was looking for, and the purchase couldn't have gone better! This being our 4th new vehicle from Dave Warren CDJR, each purchase gets better and better! At Dave Warren, they will treat you right!

As usual spot on service at Dave Warren dodge. Would love to own a new Ram but just can't get the deal I got on my existing ram. Thanks Well, had to go to this dealership for maggot work on my vehicle. The service received was ok. Basically out of dealership control. However, lack of communication from dealership was in my opinion was fault of dealership. Along with a few loose parts upon return of my vehicle. All has been good. I still haven't received a detailed receipt of work preformed.

As soon as we were out of the vehicle Jackie was right there asking how she could help us. She was polite and well versed on the vehicle. She was comfortable and easy to talk to without any high pressure sales pitch. If there was anything she didn’t know she didn’t hesitate to ask the manager . It was a pleasure completing the deal with her.

I had an excellent experience here! I worked with Kevin (& Dexter) on obtaining a new lease and the process was relaxed, and there was no pressure in the transaction. It felt more like a "Mom & Pop" shop experience where they truly are looking out for the customer, instead of the stereotypical dealership atmosphere. I'm extremely happy with my new vehicle & looking forward to working with them in the future.

Friendly in the dealership. Problems in the service department. Like all dealer-based mechanics, they are expensive. They are also very slow. Every state inspection year is a new charade in finding $1,000 in mandatory work on a vehicle they sold me three years ago with 25,000 miles and that I've driven less than 20,000 miles in that time. Drop the vehicle off at 10AM for state inspection, oil change, tire rotation. 4.5 hours later, haven't heard a thing. Call them, they tell me "they should be done soon" and will call me. An hour later, still no call. They send me some text with some work from a "courtesy multi-point inspection" that I decline. Still no call. 6 hours. Finally just go down there. Car is ready. I pay, take it and go. Then I notice no new inspection sticker. Go back. Suddenly the "courtesy inspection" work they found is now mandatory for the state inspection. A grand a year to get your car inspected at this facility. Never fails. Bigger problem is the lack of concern for their customers time. What is the point in having an appointment system if it's obvious the car isn't even getting in for 3 or 4 hours after dropping it off? It doesn't take 6 hours to change oil, rotate tires and complete a state inspection. It also is poor customer service not to inform the customer of alleged "mandatory" work until those 6 hours have expired and they've taken the car off the lot. A dozen places in town I can get this car to pass inspection without paying an additional penny, and every place in town will do the "mandatory" work for half the cost, in half the time. Wait 6 hours here to get up sold or go somewhere else? 3 strikes, you're out. Next time, I'll just start elsewhere.

Tom in the parts department was incredibly helpful and even corresponded back and forth with me with links that I sent him looking for a part that fit my vehicle

This was an Awesome experience. Chris was so helpful. After my car was detailed and given to me its normally like ok see ya! Not even close..Chris actually took the time to show me the features on my beautiful Chrysler 300.. it's truly beautiful.. my second Chrysler 300... excellent quality

Samantha was great! Super sweet and helped me get a great a great rate.

Sam was absolutely amazing! She answered all questions and was so patient with me as I was going back and forth with the bank

Best experience I’ve had buying a vehicle. Andrew Laury helped us from start to finish. Very personable, made us feel right at home from the start, and made sure all of our needs were met! He went into detail with every vehicle we were interested in and made sure nothing was left out! We went to a few different dealerships prior to coming to Dave Warren, and they were the top dog in getting us into a vehicle we loved at the right price! All around great customer service. They really care about their customers!!! A++!!

We had a fantastic experience with Dave Warren! The staff is amazing! Especially Samantha and Kevin who found us the car of our dreams, provided fast service (and i mean FAST), lowered my car payment, and honestly made us feel like family. We loved them so much we took our mother there weeks later and got her a car too! I was dreading trading in because of past horrors at dealerships, but i do not ever have to worry again! I would 100% recommend Dave Warren to anyone looking for a nice ride! Thank you Samantha, Thank you Kevin and thank you Dave Warren

Very friendly and willing to adjust to our schedule. Retail was below KBB and the trade-in allowance for our vehicle was more than fair. Great follow through with a couple small issues. Our salesman Tim went above and beyond to help us without being pushy. Overall we would definitely recommend.

Sami was amazing and always kept me updated on everything throughout the process of getting my jeep! She was always there to answer any questions that I had and was very kind and considerate! I highly recommend purchasing a new vehicle through Dave Warren! They made the whole process quick and easy!

Fantastic sales team. I found the car I wanted online and messaged them to see if they still had it. It was late at night so they messaged me the next morning and they still had it so I made the 2.5 HR drive to look at it and I was able to take it home that night. Entire staff was very friendly I definitely will be sending people to visit them. I got the car I wanted with the payment whereI needed them to be

Everyone at the dealership was very friendly and knowledgeable. The whole dealership had a very relaxed atmosphere and Dexter the dog who wears a tie and comes to work every day made the experience that much better! I highly recommend them.

Best experience we have ever had at a dealership... hands down! Samantha was amazing, fast, and informative! They worked hard to get us exactly what we wanted! Would definitely recommend Dave Warren CDJR to anyone looking for a great deal and awesome customer service!

Horrible service.  We talked 3 times to your representatives (last one this morning, to double check one more time) and gave you all the info about our Ram box truck: height, weight, all possible dimensions and parameters. Once we got there, they said that they were not able to lift our vehicle for some reason.We missed all other appointments in normal services. Highly not recommended. Update. Your response just shows how unprofessional you are. Please listen to all the phone records to double check who was right. Even in our last conversation you told me that our truck can fit through your garage door and now you are saying that no. No comments needed.

I was in need of the balljoints on the left side of my RAM 2500. I called Dave Warren and they had them so I got an appointment and they put them in. They did an awesome and quick job. I definitely would recommend them for any repair.

If you're looking for a down-to-earth place with personal attention and no hard selling, pushy salespeople, or anything else negative you find when buying a car then Dave Warren Chrysler Dodge Jeep Ram is my first choice and should be yours too. From the moment we stepped onto the lot there was no pressure only warm comfortable people whose only goal was to make us happy. From now on it's my choice in a dealership.

I believe this dealership is as close to being mugged as you’ll find from a business. They gave my phone number to call centers and I’ve been receiving robo calls since the day they first called me about my vehicle. They charged me near $800 in labor alone to fix a single wire. Reason being they had to search the wire “inch by inch” to find the faulty part. Im not a mechanic but I believe it possible to maybe just change the entire wire or 90% of the wire instead of spending 2 days searching “inch by inch” for a small defect in the middle of the wire. They gave a follow up call to “ask about my experience” where they asked my number and address of which they had both already and said ok thanks. So I said you never asked about my experience and then gave them my experience which ofcourse they never wanted to hear about in the first place.

Tim Grissom is a great salesman. He is very professional, helpful, and is very patient with every question you have and answers them thoroughly. Would highly recommend him as your salesman.

Asked for appointment for inspection that I could wait for as I was only in town a shout while. My appointment was at 1:30. My car was ready at 3:15. They knew I was waiting. No problems with car. It passed its 15 minute inspection!

I was treated very well when I went to buy my car. I have had Andrew DeJesus as my salesperson for several vehicles I and my family has brought he is very good at his job and I would recommend him to anyone.

Absolutely the best dealership I've ever dealt with! They really try to make you feel right at home.

Andrew was a great salesman will most likely buy a truck from him in very near future him and the finance Dept made it super easy buying the wife's jeep very relaxed in nature dealership would definitely recommend very clean dealership also with nice selection and pricing for our current times deffently one of my best experiences buying a vehicle

I had an appointment and the vehicle was not looked at for three days. Nobody ever called me to update me on the status. I had to keep calling and asking about the status and was hung up on at least once. Once it was finally looked at I was told it could be fixed the same day and it was not. I had to leave my vehicle over the weekend. The following Monday it was still not fixed and it had been a week. I ended up having the car towed to a different shop and it was repaired in a day.

I had the best car buying experience here that I’ve ever had! Bought my new Wrangler over text while I made dinner. No haggling back and forth, they gave me the best price right up front! Drove 1 1/2hrs the next day to pick up my vehicle, everything was ready for me to sign when I arrived and everyone we dealt with was extremely friendl! They took the time to explain everything I needed to know about my new vehicle. I will gladly keep them in mind for future purchases even with the 1 1/2hr drive, love the small town everyone welcome feel!

The Dave Warren dealership in Jamestown NY is a fantastic place to buy a car! The people are welcoming and the place is extremely clean! Our sales person Kevin was responsive, capable and very professional. He got me the car (Jeep) that I wanted, when other dealerships closer to our neighborhood were unable to do so. After we purchased the car, he was also very helpful instructing me how to set up all the new high tech gadgets that come with automobiles these days. He let us know we could call him any time for help. I will feel comfortable (even driving the hour and a half) to get the car dealer service. Thank you guys!

My new Ram pickup is a great ride for WNY weather. I was impressed with Andrew Laury’s quick and attentive service

The people were nice. We purchased a jeep compass, its the 3rd ive owned and like the changes to them. The only bad thing is that someone doing the detailing hit the door jamb with the front right side of the car then didn't mention it to us. We were home with it for an hour when my husband noticed it! They did take care of the paint but.... There are a few chunks or blemishes on the fender.

This was hands down the best car buying experience we have had! Sami, Kevin, and Dexter were awesome! The way they had everything ready to go and the minimal time it took to get it done was great! We spent less than an hour there and drove away in a brand new truck! They are very knowledgeable on their products. I highly recommend them!

My salesperson Jaclyn was awesome. The truck I bought was great but I didn’t feel like the dealership wanted to deal. The truck I bought was very clean but has a section on the door where the paint was missing. I felt like the dealership should have fixed that for me. Also when doing the financing they originally said it was a 66 month term and then it changed to 72 month. I thought by getting the 3 year warranty the payment was going to be about $50 a month more for an additional 6 months because it went from 66 to 72 month term. If it was explained better I would have got the 3 year warranty. Overall it was a good experience because of the salesperson Jaclyn but I not sure I would buy another vehicle from there again because of the reasons I stated above

Very easy and painless process leasing a new car! Tim and Kevin were excellent and easy to work with.

Jaclyn was great, worked with our schedule and made it super easy to purchase our car. Organized and relaxed buying experience...knowledgeable about the features on our car and helping us find what we needed! Highly recommended, after dealing with online car vendors and big city dealers, we'll always go back to Jaclyn with Dave Warren!

Tim was awesome through the whole process to make sure I got into the vehicle I wanted. I will definitely be going back for all future cars.

Five stars! I am grateful to have come across this dealership. My sales rep was very personable and made the whole process stress free. Very welcoming atmosphere. Would definitely recommend to others looking for a pleasant car buying experience!

I drove from Erie, PA which has 3 Jeep Dealers within the County. I did so for the amazing experience I knew I would receive on my 1st lease. Dave Warren searched for the perfect vehicle that would meet all my needs/wants and he did a fabulous job! Andy Laury handled all the paperwork, showed me all the features and helped me set up everything on my new Jeep Renegade, all with some fun and laughs! The dealership as a whole is extremely friendly, comfortable and accommodating. Even during a pandemic and a time where there are shortages of things, Dave and his staff came through with a win! I'm looking forward to my service visits and anticipating nothing less than white glove service! THANK YOU!

Went in recently and spoke to Sami who was awesome. She was incredibly helpful, to the point, and told me everything I needed to know when buying my new Ram 1500. The paperwork was easy and she had all the information ready to go.

Sami was great to work with and made the buying process super easy for me! I definitely recommend her and Dave Warren. I will certainly return when it’s time again to buy my next Jeep!

Sami and the rest of the staff at Dave Warren made my son and I feel as if we were their only customers! They were so attentive and also paid close attention to detail. They “heard” us when we spoke about our desires for the vehicle. It was a great experience!

She was great from start to finish. Very accommodating, easy to work with. She went out of her way with every step of this process. I would definitely use her again for the next car Purchase and would refer her to anyone.

After 5 days, still haven't shoveled the 5" of snow that landed on the sidewalk in front of their business. This sidewalk spans probably two full city blocks on a retail strip. If that laziness can be exhibited so easily, then imagine how they run their true business. Your business does not deserve to exist if you cannot perform basic civic functions. EDIT: The snow I'm referring to is a week old. I also received an email from this business which I think is pretty funny considering the fact that they could spend the time shoveling the snow instead of whining about being hwurt. And if the argument is that there wasn't that much snow, then it shouldn't take a week to shovel, eh? The photo below (if you can see it, it shows it on my screen sometimes but not other times) was taken the morning of Thanksgiving. I believe this was the 6th day after our first storm. As you can see, people have trudged through the snow to their houses, to stores, to parks. I have a photo of the email where the company lied (as well they did below in their response). Do not contact individuals and chastise them or manipulate them with emotion ("it was Thanksgiving"). You're barking up the wrong tree with that garbage. Judging by other reviews on business-related matters, you may want to avoid the chronic lying by this business and move on.

This has been the easiest transaction we have ever made when it comes to purchasing a vehicle. The staff was wonderful and accommodated every request we made. We love our new jeep and would highly recommend this dealership. Thank you to all the staff for such great service.

This place is such a rip off for parts I go and buy a tail light they charge me 107$ the I go back cause I broke other rear tail light and he says 137 and I paid 140 for first one like he for got what he charged me the day befor duh I look online they are 76 for pair factory fit part idk why they are trying to make that much commission on parts so I walked away from him cause he wanted to over charge me 30$ more then the day befor ? So management should look into this issue

Chris Pellerito was great to work with. We made a deal in short order and had everything signed and ready for us to go in less time than we were expecting. This is the fourth vehicle we have purchased from Dave Warren over the years and will continue to be a repeat customer. We have also referred friends and family there too. Everyone has always been treated well.

Very knowledgeable staff that are there to answer all your questions, wether you are buying a new car or looking to get your vehicle service.

Andrew Laury did a fantastic job with my purchase of a used vehicle. The process was made simple and streamlined. Any issues and concerns I had with the vehicle were immediately taken care of. I would recommend anyone that is considering to make a purchase of a vehicle to see Andrew. I will definitely be back again for any further vehicle purchases.

Jaclyn went above and beyond for our new lease today! Car shopping can definitely be a pain, but she made everything so simple, understandable, and easy. We are so happy we got to work with her and that she found us the perfect fit for our growing family. We will most definitely be recommending her to all our friends and family.

We went ordered a new vehicle Sam helped us she was truly helpful made the experience of buying a new car very simple and was very understanding of the wants that we were looking for highly recommend going there. Definitely a 10/10 experience

Kevin and Andrew made this one of the easiest new vehicle purchases. From the initial numbers to delivery, everything was a smooth and straight forward process. If you’re looking for someone to help you out, I’d reach out to Kevin or Andrew. Love my new JLU Willys!