Harvard University Employees Credit Union Mt Auburn St, Cambridge

Such kind and helpful people. Doesn't feel like a typical financial institution - more like a community organization. Am going to miss HUECU when I graduate!

Really bad option if you ever travel internationally. I've been working abroad for a year and I've never been able to buy airline tickets with their debit card. Moreover, they keep freezing my card even though I change my address when I travel. They then insist that I call them (or receive a text) to have it un-frozen, as though one can easily call a US number and wait on the line for who-know-how-long from abroad. You would think that, as an institution that serves the Harvard community, they would have some experience with people traveling internationally, but apparently not.

I submitted a mortgage pre-approval application last Thursday and heard nothing back until now (the end of Tuesday). The system said someone will contact me within two business days. I understand there are busy times but it's better to provide some response on time even if there's no progress. Otherwise a customer wonders if something goes wrong.

I have a huge gratitude for HUECU and it's members. Being an international student the process with The US banking system was alien to me which was a cause of lot of anxiety and inhibitions. But the constant support from HUECU support team never made me feel that I was in a disadvantaged situation because of my non-US status. This is my most hassle free banking experience till date. Thanking the team once again for their prompt and constant support Arpita

"I will always be grateful to HUECU as you have been there for me during the most challenging ebbs and flows of my life. I joined HUECU very soon after graduating medical school at the beginning of my internship at MGH. You continue to have a branch right in the hospital and it made it so easy for me as a busy intern. I secured my first car loan with the help of my Dad and felt so proud to be affiliated with your credit union. You saw me through residency, fellowship, marriage, the purchase of my first home, the birth of my two children, a terrible financially devastating divorce, and my first home post divorce (you carried the home loan). You have these wonderful financial seminars and I was so grateful to have my two teenage children start HUECU checking and savings accounts. Now as I build my forever home with the help of yet another HUECU home loan, I am humbled with gratitude for the tremendous support of MY amazing HUECU. So, I am now a lifetime member as are my two children. As they both head off to college this fall, I am feel so secure in knowing that they have the support of HUECU should they need it. It has not been easy being a single mom and HUECU has been there with me every step of the way. Thank you HUECU for being there for us during the financial good times and the bad. I look forward to starting savings accounts for my furniture grandchildren one day. Happy Birthday! Here’s to 82 more years!"

UPDATE: I am updating my review to reflect that fact that HUECU reached out to me and seem to have genuinely tried to understand and solve the problem I experiences with their card. They refunded me international phone call charges and updated me on the results of their investigation into what went wrong and what steps they took to prevent the problem from re-occuring. I found their explanation ultimately clear and reasonable, and although only my next international trip will tell for me personally if the problem indeed has been solved, I am updating my review to 4 stars for their efforts to address the problem. ORIGINAL REVIEW: I am giving one star (zero if I could) to the incompetent way they handle foreign transactions of my Harvard Alumni Mastercard. I have been a card holder for well over 10 years. Usually I rely on this card to shop while abroad since there is no foreign transaction fee. I just came back from 2 weeks in Eastern Europe. During these two weeks I had to call these people 6 times - yes, 6! - because my card kept getting blocked. I put a travel notice on the account and yet it kept being blocked and no one at this HUECU card member services could do anything other than to express how sorry they are. I was given the same constant run around - called card member services to be verified, transferred to card member security to be re-verifed, card unblocked, next day card gets blocked again. Frustrating beyond belief, not to mention the expense and hassle of calling international, wasting time on my vacation, and the constant stress of not knowing whether or not I can check out of a store with purchases. HUECU must have a better way to address such situation - if their algorithm repeatedly flags transactions and member already put a travel notice and already called, find a better algorithm, do manual override, so something! Their claim to be "not just a bank but a benefit" is a joke. I would further add that unlike every other credit card under the sun, this one does not display statement balance online when you log in - only minimum payment or the overall balance as of this day. This is very inconvenient if you want to pay full statement balance to avoid fees - you have to dig for this information. I suspect they do it on purpose to slam you with interest.

We have had an amazing experience working with HUECU for the mortgage on our first home. Daisy Familia has been absolutely wonderful: friendly, knowledgeable, responsive. Daisy and the underwriting team worked through our application very quickly and we were able to close within 3 weeks of signing the Purchase and Sale agreement. The closing costs and mortgage rate were also far better compared to other lenders. Altogether, I can wholeheartedly recommend HUECU.

had a terrible series of interaction with HUECU. First of all, without submitting an application, they checked our credit report, so beware! second, for a pre-approval, they can't use that credit report, so they need to do another credit check! I talked with an agent (Mike) that pretty much didn't give me any information. I believe he didn't even know the options such as piggy back. Anyway, go here for a terrible experience!

Thank you for being true to your mission. About eight years ago I did not have any credit history and so no bank would take a chance on me. But when I walked into your office at MGH all that changed. Your staff educated me and came up with a plan to build up one. Presently, I have an excellent credit history and a very high credit score because of HUECU.

Poor advice and service. I moved out of state leaving a large sum of money in my account, and later withdrew most of it to purchase a home. I was not informed of a minimum balance requirement at that time. I left a nice sum in savings for a rainy day, but now they've taken fees to the point of having nothing left, and have turned the remainder of my money over to the state treasurer saying I abandoned my account. (after they failed to update my mailing address and they stopped sending statements). Very disappointed, to say the least. Lost almost $500 due to their poor service, but it works out in their favor, so why would they care?