Micro Loans NW Central Ave S, Kent

Canda was super helpful she even let me verify that stores were still in business and gift cards were valid !! Just wanted to say thank you Ms. Canda 😊

The tellers at Microloans NW are AMAZING!!! You can feel the family atmosphere there and they really make you feel like you’re the only customer in the store when you’re in front of their windows. They greet you when you walk in, they remember your name, they know what you’re there for, and as you make your way to their window they’re already grabbing all your paperwork to make your transaction smooth and quick! My last time there I was helped by the lovely Veronica who is always willing to go the extra mile to satisfy her customers. She was able to get us a better rate and called us to come back in After we had left to get a little money refunded back to us which is always nice!

I just want to share my experience. I came in to this store after a long day of trying to run errands. I didn't get off work until late and I still needed to cash my check. I can tell you I met one of the most sweetest and down to earth ladies ever named Veronica. You really made my day so much better it was such a relief when you helped me. I was able to get my check cashed and go home to my kids to make dinner. I will be returning, thank you Micro Loans NW!! You guys are the best!!

Very inviting customer service nice to the customer even if they're going through it they won't let it show. I'm always greeted with a smile. One time I was having trouble with my phone service we called the company and I didn't have the patience for the company rambling on and on. So Veronica and Jessica helped me and took over as I was about to hang up. Suzie high energy makes you have a reason to smile. Angie willing to go above and beyond to help. This applies to all of them they just make you feel like family always giggling and being patient. Worth going to!!!

Excellent customer service every time I visit! I usually call and ask for Veronica because she’s super easy going, friendly and knowledgeable. Recommend for anyone to cash a check, take a loan out or get a money order.

Great place! This team rocks. Especially Veronica She's tremendously helpful and knows what's she's doing. Props to her. Would recommend this place.

I've gotta say, anytime Jess is working I end up having a great experience! I send money to my mom out of state a few times a month, and it seems like anywhere else I've gone there's always some issue. But Jess is always so quick and pleasant to deal with, she really makes it a breeze!

I enjoy coming to micro loans. They have bilingual staff to help with any questions. My favorite person is veronica she is very professional and friendly. I would highly recommend to anyone that needs to cash a check. Also they sell things like speakers and Nintendo games. One stop shop. Thank you Veronica for always being friendly and providing the best customer service

They discriminate by picking and choosing who they will give a loan to . After asking for bank statements , paystubs and proof of income I was told “we are choosing not to lend to you” because I am a transportation driver. The rude woman on the other side of the glass said that because she was not familiar with my company even though I provided all required documents denied me a loan because I “don’t work in an office or a bank or something , where we could call you at work” as I explained to her over and over I have proof dating back “that’s not enough” of my employment with the company. She even refused call my manager. Just because I don’t sit in an office space doesn’t mean that she wouldn’t be able to get thru to me . I am a transportation driver and that obviously means I am out on the road under regular circumstances. I have not physically been to work since early 2020 due to covid and social distancing ( since I drive a bus and carry passengers) but have continued to be paid . Even with all of the legal documents necessary I have been denied and discriminated against. She proceeded to laugh in my face and as she continued to be unhelpful. When I asked her where does it state that you guys get to “pick and choose” who you loan to she didn’t even have a reasonable answer other than we are choosing not to loan to you today . I would not have spent 30minutes in this place calling my bank establishment to send over a letter and printing out my personal information if anywhere it stated “we are a small business so we get to pick and choose who we lend t.” Terrible customer service . Discriminators!!!!

I went to Micro Loans NW to try to get Pay Day Loan. One of the tellers that was helping me out her name is Veronica. She explained to me everything what I needed to get loan and I appreciate her for helping me. I wasn’t able to get the loan because I did not qualify for it but I thank her for her customer service.