PARTS DEPARTMENT - Continental Subaru Old Seward Hwy, Anchorage

I took my 2009 forester to continental Subaru to have the head gasket, water pump and timing belt replaced. I was quoted approximately $2,300.00 to have this work done. About a week and a half after I dropped the car off they called to tell me that they discovered that they needed to resurface the driver side head and that the new total cost would be approximately $3,800.00. Ouch. I understand that this was an unforeseen issue and they completed the work. Five weeks and 3,000+ miles after my car left their shop the engine blew up. I had it towed to another Subaru dealership and they told me that I should file a lawsuit because whoever did the work on my Subaru was negligent and Continental Subaru’s response to me was that it wasn’t their problem and that I should have checked the oil and that I needed to quit trying to contact them. They refused to help me at all after it was clearly an issue that originated in their shop. I should have never taken my Subaru here to have the work done, I believe I would still have a working driving car. I would never recommend that anyone bring their car here.

I bought my truck from Continental Subaru many years ago and my wife has been a customer of theirs for almost 10 years. No dealership is perfect, but if Continental Subaru makes a mistake they will make good on it. I asked for the best deal on my truck and I got it. I asked for information on my wife's Subaru and they printed it. I highly suggest you visit Continental Subaru and that you give their service center and employees the opportunity to help you repair or find a new vehicle. If this review was helpful please click the Like button.

For years the wonderful people at Continental have taken care of all my automotive needs! From low the pressure sales staff to the knowledgeable parts and service departments they truly are a one stop shop! This last trip in put me in my 7th Subaru and each one has been worth it 110%! The interior quality has finally caught up with the safety and drivability Subaru is known for and there couldn't be a better time to try one yourself!

Great place to buy a car. Bought a new Subaru, while working at another dealership. I was so impressed by the sales and service team. Ryan Moore, Michelle and Brye in service are awesome! Continental Subaru has a new cafe for its customers, and has remodeled it's service reception area for customer convenience. With a wide selection of new and used cars, theres plenty to choose from. You really can't go wrong at Continental Subaru, in sales or in service. Mike Salem the sales manager, made my experience at Continental personable. The Subaru product with its Symmetrical all-wheel drive, is second to none. I highly recommend this brand and dealership👍

I had a couple recalls for my 2010 Subaru Impreza and needed an oil change. Not only is it the most cost effective oil change in AK, done by mechanics that only work with Subaru’s, but it was very easy to schedule an appointment. Upon arrival for my appointment I realized I had forgotten my wallet at home! But Eric was willing to work with me so I didn’t have to cancel my oil change. The facility is clean, well organized and very comfortable. The staff was very friendly and after I was there waiting for all that work to be done Eric even offered to get me a sandwich! I was so grateful and it was such a good experience. Thank you Eric and the continental Subaru team!!

LOVE my new impreza. They took me through all the features step by step to make sure i understood everything. Great team!

Don’t bother buying a warranty here: It has been a week and I am still waiting for a call back that was supposed to be this past Tuesday. I called three times about if a part was covered on warranty and each time was for a call back about what was on the warranty. Two people confirmed it was a part of the warranty. Then, on the same call they changed their mind and told me that this part was not a part of the warranty. Okay, so is it or is it not covered under warranty? And why? Well, I tried to find this out, but every time I call them back they tell me they’ll call me back. Still no call back. From my experience, buying the warranty is encouraged when purchasing a car. In fact, it’s lead on as responsible. But using that warranty once you buy it? It’s like pulling teeth. What’s the point of purchasing a warranty if I can’t use it? Or at least be informed about why certain parts are and are not covered under the warranty. The fact is that there is no point. Response to Owner: Subaru already knows what warranty I have. I shouldn’t need to specify which one in this review. The call back was about what I had in the specific warranty which I never received. Monday Follow-up Call: Never received it.

I brought my 2018 Premium Forester XT to Continental Subaru for the first time on July 22 2020 due to an issue with the engine overheating and air conditioning not working. The service writer I was working with, Corey, called me the next day to inform me that the car was fixed and ready to be picked up. I was told there was no freon in the air conditioning system so they re-charged it and that seemed to solve the problem. I was charged a total of $758.76. As I drove the car home it was immediately evident that the car was not fixed; it was having the exact same issues. I called Corey that afternoon and he asked me to bring it back in the next few days for further inspection. I returned on July 27 2020 and they took another shot at diagnosing the issue. Corey again called the next day and was pleased to inform me that they found the issue. Corey told me that the shop did not have a freon “sniffer” to check for leaks when it was first inspected, but they apparently borrowed one from another shop this time and found a leak at an A/C compressor O-ring. Upon further investigation, it was determined there was a service bulletin posted regarding a defective pump and a revised part was available to solve this known issue. Corey informed me that the part would be replaced for free and all work performed this time would be covered under warranty. I inquired whether the $758.76 charge would also be written off as it was part of the diagnosis process but Corey declined to help with this and indicated that it was already difficult to justify this work being written off. I decided not to dispute this at the time, but after several unsuccessful attempts to contact Corey and/or another manager I have been unable to discuss this issue directly with them. I am failing to see why all charges would not be written off as warranty work. I was charged for services that were incomplete due to the shop not having standard testing equipment, and the work did not improve the function of my car. Then I take it back for the same, unresolved problems and then they actually do fix it due to proper diagnosis with the correct tools and it’s covered under warranty. How does that make any sense?

Took my car in for an oil changers the express lane, used one of my 4 complimentary oil changes. Got the windshield wipers replaced and they gave me a good deal on them since I have a newer car. Took them about 25 minutes to do the service and then some extra time for the windshield wipers! Super impressed with the nice staff and quick service!

Great customer service, we love our Subaru, BUT only give one star due to added fees. I wish I knew the car buying facts before purchasing this vehicle. Be warned during the finance process added fees may be included to your total cost that you do not need to pay. We paid $695 for paint protection?! Every new car today already has this. We also did not read ( our fault) the fine print that it had to be scheduled 30 days after purchase for our glorified wax job. Also, document fees are just additional cost to pay dealer, check government website on actual fee. There is a ton of websites that warn buyers of added cost. All these fees just go to the pockets of the dealer. One of the biggest profits is financing. Just think about it, the longer you pay financing the longer they are getting paid. This is why they avoid the 36 month finance option. It sounds like a better deal at the moment because your monthly bill is less. Our sales guy was extremely friendly and we left happy. Later on we realized that a nice salesman is the one that gets you with additional fees. It’s the mean ones that you can usually avoid some fees. Car dealerships will keep you there all day for a reason...your kids are grumpy, you’re tired, hungry and want to go home. Of course you’re just going to breeze through the finance and sign everything they put in front of you. You only need to pay for title and registration fees. Not bashing Continental Subaru, just wanted to give some info to buyers about to purchase a vehicle as we wish we knew this information before!

Really quick service. They offer a 15% historic discount for vehicles over 10 years. Considering replacing my timing belt and head gaskets here. Got a cheaper deal on a wiper assembly than AA The Shop- who are also great.

This review is specifically to shout out Athena, thanks for the great service!

The good: I purchased an Outback from Continental Subaru in 2012, and the sales department is good. No problems there. I would recommend my salesman to others, no question. The bad: The service department. I took my new Outback to the dealership a few times after purchase for minor things, warranty related and oil changes. Never once had a good experience. Had an especially terrible experience with a condescending service employee, and completed a post-service survey that was emailed to me with negative responses. I was pleasantly surprised when a manager called me to ask for more details and offered a free oil change on my next visit to give them a chance to redeem themselves. I wanted to give them one last try, so I accepted this offer. When I finally made an appointment for this oil change (via the manager, as instructed) and went in for my appointment, I explained to the service employee that my oil change was supposed to be free. He was skeptical and wanted to charge me, so I explained that the manager had offered this service to me for free, circled back with the manager and he had completely forgotten why/how I was supposed to receive free oil change. I couldn't believe it. It was a nice gesture, but the fact that they couldn't keep track of this offer and questioned me was the final deal breaker. I won't be taking my car back here, there are far better shops in town.

We all know that cars are in short supply right now. I am a repeat new car customer at Continental. They gave me a fair deal on the others, and they gave me a fair deal on this one too. No giant mark ups, no price gouging, like so many other dealers are doing right now. (Because they can right now) Continental, you have treated me fair and square when the advantage is yours, and I’ll remember it. Long term relationships are build this way.

I have an issue with my Subaru. Plus need routine maintenance done thru service plan, plus have a recall that needs to be taken care of. I was told I needed to speak to Greg the service manager about my issues and to hold off on scheduling my service and recall until I could talk to Greg. I was told a specific time to arrive with my car to see Greg. Greg could not be found when I arrived. I waited a while and no Greg. No one knew where he was and they wouldn't call him. Poor customer service. I do not like that continental is the only option for service on Subaru.

Horrible customer service. You call multiple times, wait on hold, and then leave messages that are never returned. Car was taken directly to Continental Subaru for repair work (no body work needed). Simple Auto insurance claim, yet they are incapable of handling it.

Took my mom's car in for recall and they were very friendly and helpful. Loaned me a car to do my errands and had the vehicle done sooner than they had promised. I no longer own a Subaru, though I loved the 4 I've owned in the past. I would not hesitate to recommend the brand or this dealer.

The service department REALLY needs work. Granted, I have an older model Subaru outback. The first time I went in to have diagnostics taken, they did great. Caught a lot of errors on my car, so on and so forth. However, when I had a part that needed to be replaced at the shop, it not only has taken months to get it, the part was still not working after leaving the lot. On the first day, buying the part, they said it would take a few days to come in. Having called them a few days later, they did not reply. Weeks later, I find out they did not even order the part. And even longer later, after speaking to the manager, I get in for an appointment. The manager did attempt to ease the troubles with not charging me for the work or a wash. When I drive off and see the warning still on, of course I'm quite upset. Couldn't turn around either because they closed in 5 minutes. I'll have to waste another half of my day without a car so they can actually fix the problem. I work in retail, and do some customer service. I know the difficulties of dealing with problems that won't go your way and consoling upset customers. I appreciate the manager's help and the diagnostics run they did so hence the 2/5. Seeing as how customer service is a serious problem for this company, I'm very disinclined to bring my car in again.

I walked in and made an appointment two weeks out to have my tires and oil changed. 8am. They said it would be done before noon. I don’t receive any calls by 2pm. I get there and the service gentleman says, “it’s in line, that’s all I can do for you.” After waiting 5 hours, following an appointment made prior, two weeks in advance, it didn’t get done. If you’re looking for a place to leave your car overnight they might get it done the following day, who knows. If you have things to do, definitely do not recommend making an appointment to get it done when you need it done. Makes no sense having an appointment system.

I'm a soldotna AK resident, who doesn't spend much time in Anchorage. I recieved an airbag recall on my subaru, Scheduled the appt to come up, planned for a rental, but age requirement wasn't mentioned until time of appt. Cab tokens and shuttles aren't available (covids fault). So I was essentially stuck with some pretty lame choices; uber around out of pocket(not super wealthy atm😅), take my car back without getting it fixed (dangerous), or wait in the lobby for hours (no where near next in line to be serviced) Frustrated, I explained my situation to there employees as civilly as I could, they understood my struggle and just like that, good communication took the win and had me outta there In less than an hour an a half. Highly recommended, friendly staff and a nice little coffee shop to ease the wait time.

My husband and myself walked into Subaru last week, I leased a new 2017 Subaru last year in June and was very happy with it until we got into a minor collision with the curb in October due to being new drivers in Alaska coming from sunny southern California. We took it to Able body shop for the repairs and they just ended up ruining our car. We knew there had been something wrong with the car since October. It had been making a noise when we went over bumps and nobody could find the problem. I was so unhappy until I went into Subaru and Dedrick was there to come to our rescue. He told us he saw us there at Subaru multiple times trying to fix our car and wanted to help out. He helped us with the entire process to trade in our car and drive home a brand new 2018 Subaru that day. He made sure we were taken care of in every department and ensured we were happy with our new car. I couldn't thank him enough and I give him a 5 Star review! He made our experience so much better and I am stoked we have all the new features of the 2018 Subaru like Apple Car Play. My husband and I will be moving out of Alaska in July and I feel so much better knowing we will be in a brand new car and that we will make it safe to our destination with no worry. Thank you Dedrick! You have a wonderful employee Subaru!

After some initial confusion regarding our Subaru that was left to be worked on, their team (especially Julius and James) really stepped up to make it right (on a Saturday even!) and was able to get us all squared away.

2022 - Oil change drive in on Thursday around 2pm. Good customer service. It was quick compared to other days. They also have a complimentary car wash if you ask for it. Windshield and coolant fluids were topped off as well. In the past they used not to do that even if I asked them at the checking to make sure they top off.

From the moment I walked in the staff was rude. Every single person I talked to had an attitude and appeared pre annoyed. When asking for an update on the car (because it was long after the time they told me initially) I was responded with “I don’t know, I’d have to go outside and ask the technician myself”. Not only that, the dealership is dirty and run down. With that being said, if you can go ANYWHERE else in Alaska, save yourself the trouble and skip this place.

My experience gets worse every time. I’ve updated my info 2x now and I’m still not getting calls from them. Customer service is super duper poor. Apparently they are closed on the weekend now too. Found that out the hard way. No car for the weekend. I’m a frustrated Subaru owner looking for a better place to take my car.

This was the best experience I’ve ever had at a dealership. Excellent customer service, and Subaru’s offered here. They are also flexible with there financing and able to work for your best deal. Not only did they make sure me and my family got what we needed, they have a no pressure rule that makes everything smooth and work of your needs and time. Highly recommend and we love our new Forester!

Went to the parts dept for a cab air filter. Wait was little less than 5 min. Curtious no hassle purchase.

Mark in sales was wonderful. He helped me find cars in my price range, without any pressure to go higher than I felt comfortable paying. He stayed with me for several hours, braved barely above 0 temperatures twice to find the cars I wanted to look at, and did it all with a helpful, non complaining attitude. Michelle was also very helpful figuring out the financing. I will definitely be back the next time I'm in the market for a car!

Cheated me out of over $4,000 of 'repairs', left me with a totalled car that they won't touch. Constantly dodge phone calls, impossible to get in contact with a service rep without driving there myself; their receptionist will blatantly lie about techs being out of the office. Wish I could give less than 1 star.

Thanks to Chris Lansang and the rest of Continental Subaru for the most painless car purchase I’ve had yet! I saw a used “wholesale” car on the website that checked all the boxes for a good commuter in Fairbanks and it was an easy going process working Chris. The car included an in house pre buy inspection(at my request). They a detailed the car and full tank of gas (it was almost E during the day of test drive) before it left the lot! They also worked a last second Z tag and called the DMV directly. The car included the summer wheels when a shop could have easily put those in the back. Honest dealership and ready to get you on the road with a new ride!

If I could give a 0 star I would. I made an appointment on October 27th with Heather. The appointment was scheduled for November 11th @10:30. My appt was to replace the clutch & clutch disk with already having my own parts purchased for a total of $995.00. Sounded good to me. Called them November 10th to let them know I was getting my vehicle towed there tomorrow & what the tow person needed to do. They had my information & everything sounded good. Come November 11th my vehicle arrives at Subaru because I followed the link through my insurance that shows me the status of the tow. I never received a confirmation call that the vehicle arrived. Thought that was a little strange. So on November 12th I called them at 5:20 pm & asked for status & there was nothing on file for me?? I was told the supervisor would call me back. A supervisor did not call me back that day. The next morning I receive a phone call from Subaru that my vehicle was vandalized & theft. They also said they didn’t know what needed fixed nor that my car was even there. Not only did my car get vandalized, they didn’t apologize for any thing that had happened. They didn’t replace what was stole or give me a police report number or anything linked to my car getting vandalized because they stated they caught the person who was doing that. So you claim there was nothing on file but you’re able to find my phone number once my vehicle is vandalized ?? Hmm strange.. I will never do business with this Subaru company. The worst experience I have ever had. Not only were they unorganized, they were not friendly. Spoke generally to Mark Ken & I thought he was very rude & uncaring towards the situation. Took my vehicle elsewhere for a better price & better people to work with.

Update: spoke to Greg, sounded promising. Unfortunately what needed done fell outside of their "don't worry about it". Not surprised as bad as that may sound. Car is none the different from the beginning as for usage. I can't even say i believe this "400$ secondary fan" is the problem since it took 4+ trips to even get to this point. I wouldn't say i believe they know what they are doing and hold true to words being cheap and easy. I know I won't get a vehicle that deals with them either in purchasing or afterwards. Never meet timelines, don't agree with each other, try to write off anything stated. You will get nothing resolved here, unless it's free and covered by warranty, you have better options near anywhere else. God forbid you get told it's a "simple fix" and will be done shortly. Now on day 3 of dealing with this circus and nothing has been near solved. Tried to tell us the car was blowing near frozen air, yet sitting in it with my hand in front of the vent was giving me hotter air than outside!

Boughta sweet ride off the showroom floor. My family drives Subarus. Now I do too. The car is awesome. I never thought I would love anything but a truck. But my car is versatile and takes me everywhere I could go in my truck. Thank you, Subaru! Thank you for the auto start too!

Do not buy a car from this dealership unless you want to be given a work around! We ordered a brand new 2016 STI when they first became available. We also purchased a extended warranty with the vehicle (7 years). At the beginning of 2020 my car started acting up and would have a check engine light at start up among other things that rendered the car un-drivable. As in, it would not drive, at all. We had the car towed to Subaru and they told us it needed a new battery. We payed for labor and parts because “it wasn’t warrantied”. This repair lasted about a week then the car had the SAME problem at start up.. Brought the car to Subaru again and this time they claimed it was a bad temp gauge. Once again, paid for diagnostic labor and parts for the repair. This repair only lasted a day this time and we brought the car to Subaru a THIRD time. We finally got in touch with a service manager and had to explain to him that we had purchases the extended warranty (because they hadn’t actually checked) and he assured us future repairs would no longer be charged to us. They were open about not knowing what was wrong with the car so we left the car there. We were promised a loner car which was never given and had to call Subaru repeatedly for 3 weeks to get any information on the repair status. After leaving numerous voicemails, emails, and even calling Corporate Subaru and receiving no updates, we had to go in again and track down the service manager to get information on our vehicle. At the end of this interaction their “fix” for the car was to never plug the block heater in unless it had a timer installed. This would then turn the block heater off a few hours before the car would be started, defeating the purpose of using a block heater in the first place. I ordered the car new from the factory with this block heater, which had functioned for 4 years no problem, and still functioned, but was now being told to not use it. They also told us to never park the car in a garage or it could throw a check engine light again. If we had known this at the time of our purchase we would have never bought the car. Subaru now claims that the car “is operating as intended” even though it wouldn't drive and we can’t use parts we purchased.. Also, we have a 2008 STI with a block heater that has NEVER done what the 2016 STI did which makes it seem like they are avoiding the problem. At this point being so tired of the terrible customer service we took the car home after we received a promise for a full refund (that would be delivered within a week) for the miss diagnosed parts and labor. Its now been several weeks since then with no refund to be seen and I still can’t get ahold of Anyone who is willing to help me at the dealership. Its sad because I loved my car and I would have bought another in the future but this experience showed me they don’t value their customers or their customers time. The first four years driving the car was great but its very disappointing that Subaru doesn't pay attention to their warranties or stay in contact with their customers nor do they follow through with what they say they will do.

I care quite a bit about reviews and actually take them into account a lot when making purchase decisions anywhere so I decided to write a detailed review. Due to travel and a hectic work schedule I wasn't able to write this as soon as I liked but it did give me the chance to experience their service department along with sales. Sales- Adam was my salesperson and was ultimately a wonderful person to purchase from. After a bad experience at a different used car dealer, I decided to go to the real deal and get a Subaru from an actual Subaru dealer, so happy I made that decision because it was the smoothest car buying experience I've ever had entirely due to Adam and his team in the sales department. I was able to interact with Adam a few times after my purchase with one minor question regarding a windshield and he was not only extremely helpful but very willing to handle everything himself to ensure that what was communicated ended up being the outcome for the sale. I appreciate this so much and would definitely go to him in the future for a vehicle purchase. Very friendly, efficient, and extremely in tune with helping me find exactly what I wanted. I've never been more pleased with the outcome of a vehicle purchase. Highly recommend! Service- For service I got to have an experience with some work on my windshield, it was taken care of due to the due diligence of Adam but took a bit of coordinating to get scheduled. Once I actually took it in everything seemed good except for a snag with the placement and some additional work that had to be done due to issues with the repair. Ultimately, while it was a somewhat frustrating experience (mainly fault of my own sales job and the schedule demands it imposes at times) the service department did their best in a lot of ways to handle any complaints I had with a solution. They ended up doing good work and getting things taken care of along with giving me options for pickup times that would fit within my constrained schedule since the work took longer than anticipated due to appointment booking for the windshield. As some reviews mentioned previously I didn't find that they were as friendly as the sales team but ultimately that's why they work in service, because their focus was on fixing the issue and addressing any problems that may arise. Which they definitely did to my knowledge. A bit more pep may be appreciated with any future interactions but I surely can't fault them for anything regarding the issue. They took care of it and I greatly appreciated that, I'd say they even went above in some ways to accommodate more than required since I was initially a very stressed customer when I learned of the delays (work trip jet lag doesn't make the friendliest customer at times). Ultimately they put up with a very stressed customer and came up with a solution to every concern I brought up which makes for a really good overall experience with Continental. It showed me that in both departments they knew how to handle problems effectively and ultimately that they were willing to do everything they could to make for a positive customer experience. No business is perfect but Continental Subaru definitely does their best!