United Finance Auburn Way, Auburn

Applying for a loan is never fun but I’ve used United Finance on a couple of occasions now and each time Robert and his team have been super friendly, responsive, and quick. There’s no prepayment penalties and I would highly recommend going to the folks at the Tacoma/Parkland office. Super nice people and not intimidating at all.

Robert Sutton has the best customer service ever.

This is about the customer service, not about their loaning of money. They were all nice and friendly when I turned in an application for the loan. I was told I'd get a call back. I called 3 different times before I finally got the info that my loan was denied. In short, if they think you can make them $ they will happily deal with you. If you're denied, you aren't even worth a phone call back. Profits before people.

Have nothing to say real negative about my experience with UFC. The loan process went smoothly and quicker than I thought. However making a payment has certainly become a bad experience for me thus far. We will see after I talk to the office of UFC this morning

Very fast and exceptional service. Highly recommend for any loan needs. Definitely will be using again.

The ladies at this office are always professional and polite. My loan has been an easy and convenient solution for my needs.

I had a great experience. They was fast good customers service. I was discouraged because ni email, but please don't let this discourage you.Give them a try. Plus, I found direct contact was even better and I was more clear on what I need as for as my documentation jo back and forth emails was great. I hope this helps someone else.

They changed my future with lending me enough funds to get a really decent car. I thank all the staff for being kind and handling my auto account with professionalism if I run into any problems. 5 ⭐⭐⭐⭐⭐

Customer service is a hit and miss with this company. Seems there is a brake in communication amongst the co-workers. Information that I provide pertaining to my account doesn't get noted. You will receive several calls about situations you have already handled. Not to mention each call is from a different person, in a different locations. "Customers Service Representatives", have no tact when dealing with customers. Tact is key to handling accounts. A customer should never feel harassed, disrespected or threatened. Seems corporate may need to invest in some training courses.

I had a great experience. I called on Monday and received a response in an hour. The staff was very helpful, friendly and courteous. I appreciate the great service.